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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Segment logo
Customer Data Platform (CDP)

4.6 800 user ratings

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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Start Free Trial

Overview

Description Segment is a customer data analytics and management solution that helps you understands customer data from multiple sources. The application integrates with hundreds of other apps and collects data from these applications to a single platform. It also retrieves data from your websites and devices, such as mobile phones, tablets, browsers, smart watches, iBeacons, and televisions. Segment is designed explicitly for B2B service providers who need a powerful and easy-to-use analytics tool to understand better and manage their data. Segment makes it easy to capture data from each touchpoint and send it to each tool without having to learn, test, or implement a new API each time. This solution helps your organization easily integrate and manage scanning tools without having to open, close, or exit the system. As data analytics becomes a simpler process, Segment reduces the need for marketers to trust high-tech specialists to help them because they can now administer analytics tools. Read more Datawhale is a customer intelligence platform that lets users carry out better business. With this software, one can unlock innovation with the most accurate work, social data and contacts of each person in the target audience. Using datasets that are designed for marketers, they can reach out to their target market and build campaigns, which enable them to generate better results. Besides this, one can even use datasets for sales and discover the necessary information to drive future prospects and personalize each of the interactions successfully. This software is trusted by more than 1.5 billion users as it enables them to understand their customers deeply and drive each and every marketing and sales interaction effectively. This data-driven application provides detailed reports on the sources which have driven traffic. Reports include customer data coming from various social media channels like LinkedIn, Facebook, Twitter, YouTube, Github, Quora, WordPress, etc., and countries, along with the fields that are covered. Read more
Pricing Options
  • Free Trial Available
  • Starts at $120.00. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Datawhale Offers Custom plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    75%
  • Popularity
    92%

71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    72%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    65%

Features

Total Features
7 Features
3 Features
Common Features for All
    360-degree Customer view Aggregates entire customer data attributes from various touchpoints into a single dashboard.
    Audience Builder Allows to segment the customers/subscribers using attributes and personas.
    Data Enrichment A value-addition process of improving lead quality with new attributes.
    Data Source Import customer data from several sales and marketing channels
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
    Identity Graph Create a correlation between individuals with identical match groups.
  • + 4 More - Show Less
    • 360-degree Customer view Aggregates entire customer data attributes from various touchpoints into a single dashboard.
      Audience Builder Allows to segment the customers/subscribers using attributes and personas.
      Data Enrichment A value-addition process of improving lead quality with new attributes.
      Data Source Import customer data from several sales and marketing channels
      Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
      GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
      Identity Graph Create a correlation between individuals with identical match groups.

    Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4.6/5 800 user ratings
    Not Available
    Ratings Distribution
    • Excellent

      65.1%
    • Very Good

      30%
    • Average

      4.5%
    • Poor

      0.1%
    • Terrible

      0.4%
    Not Available
    Review Summary

    Segment users appreciate its ability to collect customer data from multiple sources and create unified customer profiles. They find it user-friendly, with a clean and intuitive interface. The ability to integrate with other tools and applications is also praised. However, some users have reported issues with data accuracy and reliability, as well as occasional technical glitches. The pricing is considered reasonable for the value provided, but some users have expressed concerns about the lack of a free trial or freemium option. Overall, Segment is seen as a powerful and flexible customer data platform, but it may require some technical expertise to fully utilize its capabilities.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $120.00. Offers Free-forever and Custom plan.
    • Free Trial Not Available
    • Datawhale Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Team $120.00 $120.00 per month

    Business Custom

    Datawhale Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Segment screenshot: Choose your integration in Segment
    + 6 More
    Not Available
    Videos
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: San Francisco, CA - 94111 Located in: Denver, Colorado
    Contact Details

    +1 415-603-6900

    https://segment.com/

    Not available

    https://www.datawhale.io/

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