84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Remove
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
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Summary |
SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential help desk features is enjoyed by users. The software can streamline all your business customer support goals.The software also offers powerful inventory management tools. SeamlessDesk software features alerts or escalation, automated routing, community forums, contract / SLA management, incident management, knowledge base, known issue management, ticket management etc. ..show more |
The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. ..show more |
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more |
AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. |
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Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come |
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Automated Routing It helps in automatically directing queries and data to the appropriate agent. |
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Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company |
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Concurrent Calling Allows to place more calls simultaneously without reducing call quality. |
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Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement |
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Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. |
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Document Storage Helps in storing the documents electronically and in a systematic way |
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Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future |
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Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. |
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Known Issue Management Helps to tackle and to manage familiar issues or routine challenges |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. |
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Multi-Channel Communication Helps in receiving queries and offering help through multiple channels |
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Multi-language Support Available in multiple languages to support global customers |
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Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions |
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Social Media Integration Enables integrating the software with social media for better reach and coverage |
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Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback |
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Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved |
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Top alternatives to SeamlessDesk
Freshdesk
SysAid
Zoho Desk
Help Scout
LiveAgent
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Conga Contracts
DocuSign
Ironclad
Icertis Contract Management
Freshdesk
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