Home/CRM Software/Salesforce vs Bitrix24Updated on: March 28, 2024

Compare Salesforce vs Bitrix24

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce
Salesforce CRM Software (9367 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM
Zoho CRM CRM Software (4237 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce

Salesforce

CRM Software (9367 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM

Zoho CRM

CRM Software (4237 Ratings)
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Overview

Summary

Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. ..show more

Bitrix24 boost team performance and encourages effortless communication with its collaboration features. The software can provide digital business solution in multiple fields with its diverse feature set. It comes enhanced with customer relationship management, internal communication, knowledge management, telemarketing and workflow management features. Bitrix24 supports voicemail, multi-user collaboration, video/audio conferencing, chat/messaging and file sharing. Users can also enjoy features like telephony, photo gallery, email management and social sharing. This cloud-based collaboration tool can be run on any device. You can do brainstorming and cooperative writing too with it. ..show more

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 800-667-6389

Alexandria, VA / +1 703-740-8301

Pleasanton, California - 94588 / +1 877-834-4428

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter Suite
$25 /User/Month

Billed Yearly

The simple CRM suite with marketing, sales, and service.

Features

  • Simplified Setup & Onboarding
  • Lead, Account, Contact & Opportunity Management
  • Email Integration & Automated Activity Capture
Professional
$80 /User/Month

Billed Yearly

The CRM for sales.

Features

  • Forecast Management
  • Customizable Reports & Dashboards
  • Quoting & Contracting
Enterprise
$165 /User/Month

Billed Yearly

The CRM for sales with more flexibility and web API.

Features

  • Includes features of Professional plan, plus
  • Advanced Pipeline Management & Deal Insights
  • Territory Management & Planning
  • Workflow & Approvals Automation
Unlimited
$330 /User/Month

Billed Yearly

The CRM for sales with full suite of AI, automation, and developer support built-in.

Features

  • Includes features of Enterprise plan, plus
  • Advanced Automation & Sales Engagement
  • Predictive & Generative AI
  • Premier Success Plan & Full Sandbox
Unlimited+
$500 /User/Month

Billed Yearly

The best of Salesforce for Sales.

Features

  • Includes features of Unlimited plan, plus
  • Performance Management, Enablement and Team Collaboration with Slack
  • Connect Salesforce and External Data with Data Cloud and Revenue Intelligence
View Price Page
Free (Cloud)
Free

Start working online and sell more with CRM

Unlimited Users

Features

  • 5 GB
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Bitrix24.Sign
  • Drive
  • Contact Center
  • Website builder
Basic (Cloud)
$61 /Month

5 Users

Effective collaboration for small businesses and sales teams

Features

  • 24 GB
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Bitrix24.Sign
  • Drive
  • Contact Center
  • Website builder
  • Online store
  • Customer support
Standard (Cloud)
$124 /Month

50 Users

Advanced collaboration for your entire company and workgroups

Features

  • 100 GB
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Bitrix24.Sign
  • Drive
  • Contact Center
  • Website builder
  • Online store
  • Marketing
  • Online documents
  • Customer support
  • Administration
Professional (Cloud)
$249 /Month

100 Users

Maximum sales and business process automation

Features

  • 1,024 GB
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Bitrix24.Sign
  • Drive
  • Contact Center
  • Website builder
  • Online store
  • Marketing
  • Online documents
  • Sales Intelligence
  • Automation
  • HR
  • Customer support
  • Administration
Enterprise (Cloud)
$499 /Month

250 Users

Digital transformation tools for large businesses and enterprises

Features

  • 3 TB
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Bitrix24.Sign
  • Drive
  • Contact Center
  • Website builder
  • Online store
  • Marketing
  • Online documents
  • Sales Intelligence
  • Automation
  • HR
  • Multiple branches
  • Scalability
  • Enterprise pack
  • Customer support
  • Administration
Business (On-Premise)
$2990 Others

For 50 Users

  • Subscription renewals
  • Edition Upgrades
  • Telephony

Features

  • Online document co-editing
  • Number of employees that can co-edit the documents simultaneously: 10-10-20-20
  • CMS and source code
  • External users
  • Helpdesk & ticketing
  • eLearning and knowledge management
  • Active Directory, SSO, NTLM
  • Video announcements
  • Collaborate by email
  • Polls
  • Appreciation badges
  • Chat, audio and video calls
  • Group chats (public and private)
  • Personal/Group/Company drives
  • Cross device synchronization
  • One Drive, Google Drive, Dropbox, Box integrations
  • Online editing in GoogleDocs, MS Office Online
  • Local editing (MS Office, OpenOffice, LibreOffice)
  • In text search
  • Access rights
  • Public file sharing
  • Public folder sharing
  • Restrict public sharing
  • Document lock
  • Version history: Unlimited
  • Personal/Group/Shared calendars
  • Event planner
  • Sync with external calendars
  • Public and private groups
  • Projects
  • Groups with external users
  • Absence chart
  • Worktime tracking
  • Work reports
  • Meetings and briefings
  • Company structure
  • Employee directory
  • Activity stream workflows
  • Business Process designer
  • Records management
  • Tasks and projects
    • Kanban
    • Planner
    • Gantt chart (timeline)
    • Projects
    • Notifications
    • Checklists
    • Reminders
    • Delegating
    • Task time tracking
    • Task templates
    • Email to task
    • Task to email
    • Rate task
    • Task control
    • Report builder
    • CRM, workflow, calendar, drive integration
    • Limit task planning to workday/workhours
    • Task dependencies
    • Custom fields in tasks
    • Template sharing
    • Trash bin
    • Restore deleted task
  • CRM
    • Leads, Contacts, Companies, Deals
    • Data Import/Export (CSV)
    • Migration from other CRM
    • Kanban in CRM
    • Sales target
    • History
    • Mobile CRM
  • CRM slider panel
    • CRM timeline
    • Custom fields in CRM
    • Custom sections in CRM
    • Google Maps
    • Observers
  • Multichannel CRM
    • Telephony
    • Email
    • Social networks and messengers
    • Website live chat
    • Chat to CRM: Unlimited
    • Import emails to CRM: Unlimited
    • Other channels via Rest API
  • Leads
    • Convert leads to contacts, deals, companies
    • Custom lead stages
    • Custom lead sources
  • Client management
    • Contacts
    • Companies
    • Custom contact/company type
    • Custom industries
    • 360 degree view
    • Contact import/export
    • Duplicate control
  • Deals
    • Pipelines: Unlimited
    • Change pipeline
    • Recurring deals
    • Custom pipeline stages
    • Custom deal types
    • Convert deal to quote or invoice
    • Resource booking
    • Repeat deals and leads
    • Document builder
  • Invoices and online payments
    • Custom invoice statuses
    • Recurring invoices
    • Online invoices
    • PDF invoices
    • Email invoices
    • Invoice templates
  • Quotes
    • Custom quote statuses
    • Convert quote to invoice or deal
    • Quote template
  • CRM activities
    • Tasks
    • Emails
    • Meetings
    • Calls
    • Call lists
    • Conversation recording
  • CRM communications
    • Emails from CRM
    • Inbound/outbound calls from CRM
    • Inbound/outbound messaging from CRM
    • Inbound/outbound SMS texting from CRM
  • Product catalog
    • Taxes
    • Currencies
    • Product properties
    • Measurement units
  • CRM website forms and chat widget
    • Active website forms: Unlimited
    • Public page for website form/chat
    • Website widget
    • Remove "Powered by Bitrix24" branding
  • CRM Automation
    • Triggers
    • Rules for leads
    • Rules for deals
    • Webhooks
    • Custom rules
    • Business Process designer
  • Reports
    • Preconfigured reports
    • Custom report builder
  • CRM access permissions
    • Role based access rights
    • CRM access log
  • Marketing
    • Bulk emails
    • Bulk SMS
    • Voice broadcasting
    • Bulk messaging (Open channels)
    • Retargeting in Ad Networks
    • Rest API
  • Integrated telephony
    • Phone number rental limit
    • Display own number in caller ID.
    • Connect PBX via Rest API
    • Connect PBX via SIP-connector
    • Inbound/Outbound lines
    • Call routing
    • Call transfer
    • VoIP phone sets
    • Call intercepts
    • Internal extensions
    • Workhour settings
    • Voicemail and greetings
    • Call recording: Unlimited
    • Telephony access rights
    • Automatic dialer
    • IVR (voice menu)
    • Call quality evaluation
    • Queue groups: Unlimited
    • Queue group size: Unlimited
    • Call to all distribution mode
    • Call source tracking
  • Extended duplicate search
  • Contact center
    • Channels: Unlimited
    • Social networks and mobile messengers
    • Save to CRM
    • Routing
    • Workhour settings
    • Conversation transfer between employees
    • Conversation transfer between channels
    • Greetings and automatic replies
    • Contact information capture
    • Canned replies
    • Website chat: Unlimited
    • Route chat to all distribution mode
    • Client conversation rating
    • Supervisor conversation rating
    • Open channel access rights
  • Webmail
    • 2 way email sync
    • Email to task
    • Email to CRM
  • Sites and landing pages
    • Sites: Unlimited
    • Web pages: Unlimited
    • Online storage: Unlimited
    • Use own domain name
    • Site templates
    • Copy web pages
    • Google Analytics
    • Google Maps
    • CRM website forms
    • Live chat widget
    • Callback request form

Based upon the Number of Users, the pricing plan varies.

Enterprise (On-Premise)
$24990 Others

For 1000 Users

  • Priority Support & Updates Subscriptions
  • Edition Upgrades
  • Telephony

Features

  • Includes features of Business plan, plus
  • Number of employees that can co-edit the documents simultaneously: 40
  • Web-cluster
  • Multiple divisions

Based upon the Number of Users, the pricing plan varies.

View Price Page
Standard
$20 /User/Month

Automate and optimize your sales cycle

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
  • Automation and Process Management
    • Workflow rules
    • Email notifications
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
Professional
$35 /User/Month

Improve customer acquisition and accelerate growth

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
Enterprise
$50 /User/Month

Manage global CX operations with the complete CRM

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
Ultimate
$65 /User/Month

Scale exponentially with dedicated BI capabilities

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
    • Zoho Analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
CRM Plus
$69 /User/Month

Unify sales, service, and marketing on one platform

Features

  • Eight apps, all features included
  • Users have access to all apps
  • Fully integrated
CRM Flex
$14 /User/Month

billed Yearly

Build a custom sales, service, and marketing bundle

Features

  • Select the apps you need
  • Select editions and users for each app
  • Fully integrated
View Price Page

SCREENSHOTS

Salesforce Screenshots
View 3 screenshot(s)
Bitrix24 Screenshots
View 10 screenshot(s)
Zoho CRM Screenshots
View 13 screenshot(s)

INTEGRATIONS

  • Salesforce Marketing Cloud Account Engagement (formerly Pardot)
  • Freshdesk
  • Dropbox Business
  • ActiveCampaign
  • Slack
  • Quickbooks
  • MuleSoft Anypoint Platform
  • Zendesk Sell
  • MailChimp
  • DocuSign
  • Jira
  • Dropbox Business
  • Asana
  • Box
  • Microsoft OneDrive for Business
  • Google Drive
  • Google Analytics
  • PBX Plus by 500apps
  • Quickbooks
  • Zapier
  • Pipedrive CRM
  • Freshbooks
  • Zoom
  • Google Docs
  • Xero
  • Leadfeeder
  • Slack
  • Box
  • Zoho Creator
  • Zoho SalesIQ
  • Google Sheets
  • Zoho Desk
  • Saasu
  • Zapier
  • ClickDesk
  • Zoho Sign
  • Zoho Projects
  • PieSync
  • Knowlarity
  • GotoMeeting
  • MailChimp
  • Adobe Sign
  • Zoho Expense
  • DocuSign
  • Constant Contact
  • Zoho Campaigns
  • GetResponse
  • Front
  • Dropbox Business
  • SurveyMonkey
  • Zoho Survey
  • QuoteWerks
  • Quickbooks
  • PandaDoc
  • Zoho Books
  • Zoom
  • Eventbrite
  • Xero
  • Zoho Forms
  • iQuoteXpress
  • Zoho Cliq
  • ActiveCampaign
  • RingCentral Office
  • Twilio Flex
  • Zoho Meeting
  • Zoho Billing
  • Unbounce
  • GoToWebinar
  • Google Drive
  • Proposify
  • Shopify
  • Zoho Social

ALTERNATIVES

Top alternatives to Salesforce

Oracle EBS Financials
Oracle EBS Financials
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Pega Marketing
HubSpot CRM
HubSpot CRM
AWS Cloud9
AWS Cloud9
Zoho Books
Zoho Books

Top alternatives to Bitrix24

Asana
Asana
Monday Hero
Monday Hero
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HubSpot CRM
ClickUp
ClickUp
Salesforce
Salesforce