Home/CRM Software/Salesforce vs Appian
Updated on: February 4, 2023

Compare Salesforce vs Appian

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Salesforce
Salesforce CRM Software
(31400 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Salesforce

Salesforce

CRM Software
(31400 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Start Free Trial

Visit Website

Start Free Trial

Start Free Trial

Overview

Summary

Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. ..read more

A low-code and unified app development platform that enables medium to large enterprises (finance, insurance, health care and life sciences) to rapidly develop powerful customized applications to satisfy the business demand of digital transformation. Appian boasts of industry-leading business process management, data management, collaboration, case management, native mobility and lots of other advanced features. It lets you create your application in three quick steps and also lets you integrate your app with the other platforms. Appian helps industries in transforming business operation and master administration, risk management and compliance. ..read more

Maximizer is CRM software that helps companies build strong customer relationships. It has Sales Pipeline CRM, CRM for marketing activities, and Customer Service CRM. The Sales CRM lets users store all their customer information in one convenient and easy to use workspace. Users can manage accounts, route leads effectively, get visibility into their entire sales pipeline and revenue, and collaborate on sales opportunities. Users can also standardize their processes and promote best practices with reusable action plan templates. CRM for Marketing helps users drive effective campaigns and generate leads to improve their campaign success and track the data better. It lets users manage all their prospect interactions on a single platform. Users can create automated campaigns, track the results, and know the return on investment using the ROI calculator. Customer Service CRM empowers the users' team with everything they need to effectively track, manage, and resolve issues efficiently and quickly. The support team can create, manage, and resolve cases much faster using Maximizer. ..read more

Customer relationship management (CRM) can be summarised at its most basic level as the activity of managing contacts with customers and potential customers in order to boost sales and customer satisfaction. It also has the impact of improving the company's customer and market reputation. Companies used spreadsheets and lists to manage this process a few decades ago. CRM technology began to evolve in the early 1980s, with the advent of database marketing and the first contact management system. Without any development expertise, you can easily customise your CRM to work for you. You can edit deal stages, add as many columns as you like, manage many pipelines at the same time, and more. Integrate your email to communicate with your connections more effectively. Save time by automatically logging sent emails, keeping track of conversations, and using custom email templates. Receive automatic notifications when a lead opens or responds to an email so you can follow up at the appropriate moment. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 800-667-6389

McLean, VA / 1 703 442 8844

Vancouver, Canada

Tel Aviv, Israel

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
$25 /User/Month

billed Yearly

All-in-one sales and support app*

Features

  • Account, Contact, Lead, and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Lead Management
  • Lead Assignment and Routing
  • Duplicate Blocking
  • Web-to-Lead Capture
  • Mass Email
  • Campaign Management
  • Email Templates
  • Account and Contact Management
  • Opportunity Management
  • Customizable Sales Process
  • Task Management, Activity Feed
  • Salesforce Mobile App
  • Full Offline Mobile Functionality
  • Customizable Reports and Dashboards
  • Files
  • Topics and Recommendations
  • Chatter
  • Case Management
  • Knowledge (Read-Only)
  • Lightning Flow Automation (Flow + Process Builder) : 5 processes & 5 flows per org
  • Lightning App Builder
  • AppExchange
  • Data Storage Per User
  • File Storage Per User
  • Premium Activity Capture
  • Email Integration with Outlook
  • Google Apps Integration
Professional
$75 /User/Month

billed Yearly

Complete CRM for any size team

Features

  • Account, Contact, Lead, and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Includes features of Essentials plan, plus
  • Lead Registration
  • Campaign Influence: 3 campaigns per opportunity
  • Person Accounts
  • Sales Console Apps: 1 custom app per org
  • Inbox: Available for purchase
  • Collaborative Forecasting
  • Forecasting Mobile App
  • Contracts
  • Sales Orders
  • Products and Price Books
  • Quotes
  • Unlimited Custom Applications
  • Customizable Profiles and Page Layouts: 2 profiles per org
  • Roles and Permissions: 2 roles per org
  • Record Types (Per Object): 3 types per object
  • Developer Sandbox
  • Developer Pro Sandbox: Available for purchase
  • Premium Activity Capture: Available for purchase
  • Web Services API: Additional $25 per User per Month
Enterprise
$150 /User/Month

billed Yearly

Deeply customizable sales CRM for your business

Features

  • Includes features of Professional plan, plus
  • Workflow and Approval Automation
  • Campaign Influence: 5 campaigns per opportunity
  • Sales Console Apps
  • Sales Teams
  • Calendar All
  • Work Queue: Available for purchase
  • Custom Opportunity Fields in Forecasting
  • Opportunity Splits
  • Enterprise Territory Management
  • Predictive Forecasting: Available for purchase
  • Advanced Reporting Features
  • Opportunity Scoring
  • Lead Scoring: Available for purchase
  • Pipeline Inspection: Available for purchase
  • Conversation Insights: Available for purchase
  • Lightning Flow Automation (Flow + Process Builder): Unlimited
  • Customizable Profiles and Page Layouts: Unlimited
  • Roles and Permissions: Unlimited
  • Record Types (Per Object): Unlimited
  • Partial Sandbox: 1 partial sandbox included per org
  • Full Sandbox: Available for purchase
  • Platform
  • Sales Cadences: Available for purchase
  • Web Services API
Unlimited
$300 /User/Month

billed Yearly

Unlimited CRM power and support

Features

  • Includes features of Enterprise plan, plus
  • Sales Engagement and Insights
  • Sales Insights
  • Premier Success Plan
  • Inbox
  • Work Queue
  • Predictive Forecasting
  • Lead Scoring
  • Pipeline Inspection
  • Conversation Insights
  • Developer Pro Sandbox
  • Full Sandbox: 1 Full Sandbox included per org
  • Premium Activity Capture
  • Sales Cadences
View Price Page
Free
Free

Dive in and start building apps.

Get full access to the Appian platform with a guided learning experience.

Features

  • Users : 15
  • Support: Appian online community
  • Complete Automation - Base Included
    • Robotic Process Automation (RPA)
    • Intelligent Document Processing (IDP)
    • Smart Services
    • Artificial Intelligence (AI)
    • Business Rules
  • Process Minng - Base Included
Application
$75 /User/Month
  • Standard: $75 per User per Month
  • Infrequent: $9 per User per Month
  • Input-Only: $2 per User per Month

For a department or specific use case.

This is where most companies start. Multiple user types are available. Simply add more licenses as you deploy new users.

Features

  • Users : Minimum 100, no maximum*
  • Support
    • Standard (12x5)
    • Advanced (24x7)
    • Enterprise (all-encompassing) (Advanced and Enterprise Support include High Availability for Appian Cloud)**
  • Complete Automation - Base Included
    • Robotic Process Automation (RPA)
    • Intelligent Document Processing (IDP)
    • Smart Services
    • Artificial Intelligence (AI)
    • Business Rules
  • Process Minng - Base Included
Platform
Custom

For enterprise-wide deployments.

Best for when you are automating end-to-end processes across your company or deploying many apps to many users.

Features

  • Users : Minimum 100, no maximum
  • Support
    • Standard (12x5)
    • Advanced (24x7)
    • Enterprise (all-encompassing) (Advanced and Enterprise Support include High Availability for Appian Cloud)**
  • Complete Automation - Base Included
    • Robotic Process Automation (RPA)
    • Intelligent Document Processing (IDP)
    • Smart Services
    • Artificial Intelligence (AI)
    • Business Rules
  • Process Minng - Base Included
Unlimited
Custom

For unlimited development.

Best for building unlimited apps or replatforming onto Appian. Get the lowest TCO with unlimited apps and users with a predictable investment.

Features

  • Users : Unlimited
  • Support
    • Standard (12x5)
    • Advanced (24x7)
    • Enterprise (all-encompassing) (Advanced and Enterprise Support include High Availability for Appian Cloud)**
  • Complete Automation - Base Included
    • Robotic Process Automation (RPA)
    • Intelligent Document Processing (IDP)
    • Smart Services
    • Artificial Intelligence (AI)
    • Business Rules
  • Process Minng - Base Included
View Price Page
Small Office
$29 /User/Month

Features

  • Up and running in no time
  • Multi-level security
  • World-class customer care from real people
  • On-time, on-budget customizations

Insights
$49 /User/Month

Features

  • Up and running in no time
  • Rock-solid security
  • World-class customer care from real people
  • Lower total cost of ownership
Business Plus
$49 /User/Month

Features

  • Unique setup matching your business processes
  • Unlimited support from Live CRM experts
  • Secure Canadian Tier IV-certified data centers
  • Lower total cost of ownership
View Price Page
Individual CRM
Free

Upto 2 seats

Store and visualize your own contacts

Features

  • Up to 2 team members
  • Up to 1,000 contacts
  • Web forms to capture leads
Basic CRM
$12.5 /User/Month

For 3 Seats

  • $30 per Month billed Yearly
  • $37.5 per Month billed Mothly

Organize all your team’s leads, contacts, & deals

Features

  • Unlimited customizable pipelines
  • Unlimited contacts
  • Unlimited boards
  • Templates for lead, contact & deal management
  • iOS & Android apps
  • Unlimited free viewers
  • Create a dashboard based on 1 board

Based upon the Number of Seats, the pricing plan varies.

Standard CRM
$17 /User/Month

For 3 Seats

  • $42 per Month billed Yearly
  • $51 per Month billed Monthly

Automate sales processes and streamline communication

Features

  • Advanced account, contact, & deal management
  • 2-way email integration with Gmail and Outlook
  • Activity management
  • Quotes & invoices
  • Merge duplicate data
  • Custom CRM automations (250 actions per month)
  • Custom CRM integrations (250 actions per month)
  • Create a dashboard that combines 5 boards

Based upon the Number of Seats, the pricing plan varies.

Pro CRM
$30 /User/Month

For 3 Seats

  • $72 per Month billed Yearly
  • $90 per Month billed Monthly

Gain insights into your entire sales cycle and forecasting

Features

  • Sales forecasting
  • Email tracking & automations
  • Google Calendar sync
  • Sales analytics
  • Customizable email signatures
  • Custom CRM automations (25,000 actions per month)
  • Custom CRM integrations (25,000 actions per month)
  • Create a dashboard that combines 10 boards

Based upon the Number of Seats, the pricing plan varies.

Enterprise CRM
Custom

Manage pre- to post-sales with enterprise-level features

Features

  • Lead scoring
  • Team goals
  • Advanced analytics (dashboards up to 50 boards)
  • Account management
  • Documents for sales
  • Enterprise-scale automations & integrations
  • Enterprise-grade security & governance
  • Multi-level permissions
  • HIPAA Compliance
View Price Page

SCREENSHOTS

Salesforce Screenshots
View 3 screenshot(s)
Appian Screenshots
View 2 screenshot(s)
Maximizer CRM Screenshots
View 4 screenshot(s)
monday sales CRM by monday.com Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Pardot
  • Freshdesk
  • Dropbox Business
  • ActiveCampaign
  • Slack
  • Quickbooks
  • MuleSoft Anypoint Platform
  • Zendesk Sell
  • MailChimp
  • DocuSign
  • Jira
    NA
  • Quickbooks
  • Zapier
  • MailChimp
  • MailChimp

ALTERNATIVES

Top alternatives to Salesforce

HubSpot CRM
HubSpot CRM
Pega Marketing
Pega Marketing
Zoho Books
Zoho Books
AWS Cloud9
AWS Cloud9
SAP S/4HANA Finance (SAP Simple Finance)
SAP S/4HANA Finance (SAP Simple Finance)

Top alternatives to Appian

UiPath RPA
UiPath RPA
Camunda Platform
Camunda Platform
OutSystems
OutSystems
Mendix
Mendix
Salesforce
Salesforce