-
Categories
- Marketing
- Sales
- Design
- Collaboration
- Development
- Blog & Resources
- All Categories
Get Listed
|
Remove
|
91%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
|
|---|---|---|
|
Start Free Trial
|
|
ADD PRODUCT
|
Remove
|
91%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
|---|---|---|
|
Start Free Trial
|
Summary |
Rocketbots allows you to communicate with customers in their channel of choice from one centralized platform using either your customer service agents or the platform’s AI-powered chatbot. After you connect the messaging apps you use to talk to customers, you and the Rocketbots chatbot can start and reply to conversations, no matter which app or platform the customer is using.The chatbot learns from each conversation so that the replies it gives become smarter as it goes along. Rocketbots also allows you to better manage your contacts as all conversations are stored in one place so you can build up a better profile of each person. Rocketbots enables you to choose whether to assign conversations to customer service agents when your customers require human interaction, or to automate answers with the chatbot when the question is more straightforward, or if it’s a frequently asked question. ..show more |
HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. ..show more |
|
Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff |
|
|
|
Call Me Option Allows your visitors to speak to your agents directly over the phone |
|
|
|
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. |
|
|
|
Knowledge Database Lets you have an access to all your past chat history and documents |
|
|
|
Offline Form This feature allows your visitors to submit their questions when your agents are not available online |
|
|
|
Persistent Chat Creating a subject-based group conversation that persists over time |
|
|
|
Shortcut Messages Create shortcuts for the commonly used replies in order to save time |
|
|
|
Transfers Transfer of calls from one operator to another with just one click |
|
|
|
Video Chat Make conversations more personal with video calling between your agents and your visitors |
|
|
|
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message |
|
|
|
||||||||||||||||||||||
|
||||||||||||||||||||||
|
||||||||||||||||||||||
|
||||||||||||||||||||||
|
||||||||||||||||||||||
|
|||||||||||||||||||||||||
|
|||||||||||||||||||||||||
|
|
|
|
|
Top alternatives to Rocketbots 
Crisp
JivoChat
tawk.to
Intercom
LiveChat
|
Top alternatives to HelpCrunch
Intercom
Zendesk Talk
Crisp
JivoChat
tawk.to
|
