REVE Chat vs SnapEngage Comparison

Remove All ADD PRODUCT REVE Chat SnapEngage	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove REVE Chat Live Chat Software (50 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)
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ADD PRODUCT	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove REVE Chat Live Chat Software (50 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

REVE Chat is a Cloud-based Live Chat Software. It is a multi-channel software that offers features like co-browsing, voice/video chat and Facebook messaging to connect with customers online across multiple channels in real time. A live chat widget is available on the website to optimize your communications with visitors. The software also connects customers through Viber, Route chat to agents, Auto Trigger, Proactive Chats, Canned responses, Queuing your customers to start a conversation are some of the essential components of the software. Multiple website integration is available. Monitor all your chats from a dashboard and block all the SPAM messages. ..show more

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Singapore, Asia / (+65) 3159 0972

Boulder, Colorado

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Standard $15 /Month $15 per agent per month billed monthly $13.5 per agent per month billed annually $12 per agent per month billed 2years Features Facebook Messenger Department Management Auto Triggers Proactive Chat Chat Monitoring Canned Response File Transfer Chat Transfer Single Website Integration 256 Bit SSL Encryption And More Add-Ons AI Chatbot: $50 per month Qualify leads on your website automatically Answer your FAQs with support bot Humanize your chatbot support with live chat Advanced $25 /Month $25 per agent per month billed monthly $22.5 per agent per month billed annually $20 per agent per month billed 2years Features Includes features of Standard plan, plus Video & Voice Chat Viber Messenger Telegram Messenger Queuing Mobile Chat SDK Developer API Advanced Reporting And More Add-Ons Enterprise $50 /Month $50 per agent per month billed monthly $45 per agent per month billed annually $40 per agent per month billed 2 years Features Includes features of Advanced plan, plus Custom Development Screen Sharing Co-browsing Integration Support On-premise or Cloud Solution Unlimited Website Integration Custom Reporting Dedicated Account Manager And More Add-Ons View Price Page	Essentials $16 /User/Month $16 per User per Month billed Annually Features Minimum : 3 Users SnapEngage Integration API Zendesk Help Scout JIRA Salesforce Desk HubSpot Mobile SDK Facebook Messenger Tweet-to-Chat WeChat SMS-to-Chat: custom HIPAA-Compliant SMS Messaging: custom ADA Accessibility (WCAG 2.1 Level AA) SOC 2 Certification End-to-End Encryption (SSL) Data At Rest Encryption GDPR-Compliant Chat HIPAA-Compliant Chat: custom HIPAA-Compliant SMS Messaging: custom Third-Party Certification: Included with HIPAA Option Security Audit Logs: Included with HIPAA Option Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 1 Remove SnapEngage Branding: custom Match Your Brand Canned Responses Pre-Chat and Offline Forms Guided Browsing File Exchange Chat Transfers Team Chat Proactive Chat Post-Chat Surveys Unlimited Conversations Request Email Transcript 24/7 Support Portal Access Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET) Group Virtual Training Professional $26 /User/Month $26 per User per Month billed Annually Features Minium of 3 Users Includes features of Essentials plan, plus Answer Bot: additional charges Guide Bot: additional charges Guide Bot Templates: additional charges Guide Bot Custom Surveys: additional charges Guide Bot Information Collection: additional charges Chatbot API: additional charges COVID-19 Coronavirus Symptom Checker Bot: additional charges Salesforce MS Dynamics Cloud Integration Custom Data Mapping Secure Data Transfer Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 2 Hours of Operation Priority Tiers Team Capacity Reporting Labels Remove SnapEngage Branding Call Me (Click-to-Call) Real-Time Auto-Translation Implementation Specialist Private Admin and Agent Training: additional charges Integration Guidance: additional charges Proactive Chat Setup: additional charges Design Studio Theme(s) Setup: additional charges Bot Concierge Service: additional charges Playbook Execution Service: additional charges Enterprise Custom $40 per User per Month billed Annually Features Minimum 5 users Includes features of Professional plan, plus SAP C4C Single Sign-On (SSO) Visitor Identity Verification (VIV) Additional Security Settings Admin License(s) Included: 2 Widgets (Sub-Accounts) Included: 4 Routing By Tag Agent Status API Agent Sub-Status Call Me (Click-to-Call) Real-Time Auto-Translation 24/7 Emergency Phone Case Submission Access Priority Case Routing Service SLA Credit Options View Price Page

Compare REVE Chat vs SnapEngage

REVE Chat

SnapEngage

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

ALTERNATIVES