Home/Survey/ User Feedback Software/Retently vs QualarooUpdated on: March 29, 2024

Compare Retently vs Qualaroo

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Retently aims to help you improve your customer retention rates by enabling you to measure and improve the satisfaction of your customers. Rently allows you to send out a single question Net Promoter Score survey, which asks the following question “How likely are you to recommend our company to a friend or colleague?”. Customers answer with a score between one and ten, and from there they are divided into three different categories depending on their response:Promoters, Passives and Detractors. You can then act on this insight to improve the way you serve customers. Using Retently, you can send out this survey to different segments of your customer base to get the most useful insights. All of the Retently surveys can be customized according to the look and feel of your brand, and you can also customize and personalize the survey’s thank you page. ..show more

Qualaroo is an intuitive user research and customer feedback management software helping organisations to streamline accurate surveys which are 10x more valuable than regular email-based surveys. Companies can ask out the right question at the right time and generate AI-powered reports and analytics related to the same. The platform also helps businesses to generate website/app-specific feedback, get real-time insights on product-specific functionalities, discover hassles affecting conversion rates and find out UX related issues in real-time. Further, Qualaroo comes loaded with a plethora of professionally designed templates and questionnaires to choose from, besides enabling the business houses to generate one of their own. Organisations also get the option to customise nudges as per the colour and logo of their brand, in order to generate a native feel. These nudge options can also be utilised within their digital product, inside web app/mobile app( in-house) or on their website/mobile site on the go. At last, AI-powered (IBM Watson) reports and analytics provided by the same helps with keyword tracking and mood metrics across multiple customer responses. ..show more

Features

360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Distribution This feature lets you send a custom email invitation for the survey to the respondents

Embeddable Survey It enables you to directly include your surveys on your own website

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy

Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Phone Survey It enables you to run your survey over telephones

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Palo Alto, CA / +1650 564 7289

San Antonio, TX / 1-888-449-3364

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
$99 /Month

Entry-level plan, recommended for companies that start tracking and improving customer satisfaction.

Features

  • 3 survey campaigns
  • 3 user seats
  • Email support
  • Essential integrations : Intercom, Hubspot, Zendesk
  • NPS, CSAT, CES, 5-STAR
  • Custom from domain
  • Multi-channel surveys
  • Multiple survey questions
  • Free migration
  • No Retently branding
Professional
$299 /Month

Designed for companies that need to automate the processing of high volume customer feedback.

Features

  • 10 survey campaigns
  • 10 user seats
  • Includes features of the Basic plan, plus
  • Email, chat support

Everything in Essential plus:

  • Trends
  • Feedback text analytics
Ultimate
$599 /Month

Customer experience management for businesses looking for tailored solutions and custom integrations.

Features

  • 20 survey campaigns
  • 20 user seats
  • Includes features of Professional plan, plus
  • Chat, phone, success manager

Everything in Professional plus:

  • AI-powered sentiment & text-analysis
  • B2B Customer Experience
Enterprise
Custom

Need a custom subscription with custom limits, additional support services, enhanced security features or add-ons on basis of request

Features

  • HIPAA compliance & custom BAA
  • Custom SLA, DPA, PO, invoicing
  • Data warehousing
  • Onboarding & implementation
  • Single sign-on & 2FA
  • Dedicated account manager
View Price Page
Essentials
$100 /Month

For 100k Tracked Pageviews per Month

$0.0008 Tracked Pageview per Month billed Yearly

$ 0.0010 Tracked Pageview per Month billed Monthly

Collect user experience insights on your website with basic branding & features.

Features

  • Nudges : Unlimited
  • Domains : 1
  • User Admins : 1
  • Email Notifications
  • Question Types : Basic
  • Export Data
  • Reports & Analytics
  • Professional Templates
  • Branding
  • Branching & Skip Logic
  • Nudge Placement
  • Targeting
  • Customer Support : Premium

Add Ons

  • White Label : $40 per Month
  • Sentiment Analysis by IBM Watson : $49 per Month
  • In App (iOS and Android) : $40 per Month

Based upon the Number of Tracked Pageviews per Month, the pricing plan varies.

Premium
$200 /Month

For 100k Tracked Pageviews per Month

$0.0016 Tracked Pageview per Month billed Yearly

$0.002 Tracked Pageview per Month billed Monthly

Collect insights on your websites & mobile apps. Includes advanced reporting & administration, API & advanced features.

Features

  • Nudges : Unlimited
  • Domains : 2
  • User Admins : 3
  • Email Notifications
  • Question Types : Advanced
  • Export Data
  • Reports & Analytics
  • Professional Templates
  • Branding
  • Branching & Skip Logic
  • Nudge Placement
  • Targeting
  • Advanced Targeting
  • Exit Survey
  • NPS
  • Mobile Nudge
  • Smart Response Review
  • Nudge for Prototypes
  • Integrations : Basic
  • Customer Support : Premium Support
  • Includes features of Add-ons
Enterprise
Custom

For large organizations or those needing enterprise security, SSO, multiple instructors & admins, custom license, API & more.

Features

  • Nudges : Unlimited
  • Domains : Unlimited
  • User Admins : Unlimited
  • Email Notifications
  • Question Types : Advanced
  • Export Data
  • Reports & Analytics
  • Professional Templates
  • Branding
  • Branching & Skip Logic
  • Nudge Placement
  • Targeting
  • Advanced Targeting
  • Exit Survey
  • NPS
  • Mobile Nudge
  • Smart Response Review
  • Nudge for Prototypes
  • Custom License, Enterprise Security & Ownership
  • Report and Design APIs
  • Vault
  • Integrations : Advanced + Custom Integration
  • Customer Support : Onboarding & Success Manager
  • Includes features of Add-ons
View Price Page

SCREENSHOTS

Retently Screenshots
View 7 screenshot(s)
Qualaroo Screenshots
View 7 screenshot(s)

INTEGRATIONS

  • Intercom
  • Freshdesk
  • ActiveCampaign
  • Slack
  • HubSpot CRM
  • Salesforce
  • Segment
  • Pipedrive CRM
  • Zapier
  • Zendesk Sell
  • MailChimp
  • Intercom
  • Slack
  • Tableau
  • Segment
  • MailChimp
  • Kissmetrics
  • Thinkific
  • Microsoft Power BI
  • Rippling
  • Tealium iQ
  • HubSpot CRM
  • Google Analytics
  • LiveChat
  • FullStory
  • Salesforce
  • Oracle Eloqua
  • Optimizely
  • Zapier

ALTERNATIVES

Top alternatives to Retently

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Top alternatives to Qualaroo

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