Home/Live Chat Software/Responcierge vs Respond.ioUpdated on: March 28, 2024

Compare Responcierge vs Respond.io

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Overview

Summary

Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. ..show more

respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Orlando, Florida

Hong Kong, China

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Forever Free
Free

Available Options for this Plan

  • Get Every engagement Tool Built-in
  • 2 Users
  • 8 Powerful Engagement Tools Built-in
  • Company Engagement Page
  • Proactive Engagement Messages
  • Integrate with 1,000 + Apps

Features of Responcierge

  • Live Chat + Video
  • Contact Form
  • Schedule Event
  • Knowledge Library
  • Phone Call Request
  • Email Capture
  • Client Testimonials
  • Link Launcher
Premium Plan
$25 /Month

Includes Options of Forever Free Plan +

  • Remove Responcierge Branding
  • Send Video Messages During Live Chat

Includes the features of Responcierge

Team
$99 /Month

Professional tools for small companies to market, sell & support on multiple channels

Features

  • Total Contacts: Unlimited*
  • 10 Users Included (Seats)
  • 1,000 Monthly Active Contacts
  • 2,000 Respond AI Credits
  • Team Inboxes
  • Custom Inboxes
  • Supervisor Dashboard
  • Snippets (Canned Responses)
  • Shortcuts
  • Contact Import
  • Contact Merging
  • File Manager
  • Workflows: 5
  • Sales Lead Distribution
  • Support Routing & Assignment
  • Shortcuts Trigger
  • Broadcast Messages: 25,000
  • Contact Management (CRM)
  • Channel Optimization
  • Dynamic Variables
  • Chat Menus
  • Drip Campaigns
  • 24/5 Chat Support: Standard
  • 30 Days Onboarding Program: Add-on
  • Workspaces: 1
  • Integrations
    • Make.com
    • Zapier
    • Dialogflow
    • CRM Syncing
  • Channels
    • WhatsApp Business Platform: 1,000 service conversations included
    • Facebook Page
    • Instagram
    • Website Chat Widget
    • Google Business Messages
    • WeChat Official Account
    • LINE Official Account
    • Viber Bot
    • Telegram Bot
    • Twitter
    • Email
    • Vonage SMS
    • Twilio SMS
    • MessageBird SMS
Business
$299 /Month

Multi-team workflows, advanced reporting & flexible integrations for mid-size companies

Features

  • Includes features of Team plan, plus
  • 25 Users Included (Seats)
  • 3,000 Monthly Active Contacts
  • 5,000 Respond AI Credits
  • Workflows: 20
  • Incoming Webhook Trigger
  • Webhook Events: 2
  • Google Sheets Step
  • HTTP Request Step
  • Broadcast Messages: 200,000
  • 24/5 Chat Support: Priority
  • Workspaces: 3
  • Advanced Reporting
  • Integrations
    • Developer API
  • Channels
    • Viber Business Messages
    • Custom Channel
Enterprise
Custom

Tailored solution design & implementation support for mid to large companies

Features

  • Total Contacts: Unlimited*
  • Unlimited* Users (Seats)
  • Monthly Active Contacts: Custom
  • Respond AI Credits: Custom
  • Includes features of Business plan, plus
  • Workflows: Unlimited*
  • Webhook Events
  • Broadcast Messages: Unlimited*
  • 24/5 Chat Support: High Priority
  • Workspaces: 5
  • Workspace Management: Add-on
  • Data Export
  • SLAs: Add-on
View Price Page

SCREENSHOTS

Responcierge Screenshots
View 8 screenshot(s)
Respond.io Screenshots
View 4 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Squarespace
  • Wix
  • Twilio Flex
  • Shopify
  • Zapier
  • MessageBird

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