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Zendesk Support

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Live Chat Software

4.4 16 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Provide Support logo
Live Chat Software

4.6 92 user ratings

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Overview

Description Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. Read more Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $8.25. Offers Free-forever plan.
SW Score & Breakdown

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    82%
  • Momentum
    71%
  • Popularity
    88%
SaaSworthy Awards
Not Available
# 7 Highly Rated # 12 Most Popular

Features

Total Features
9 Features
8 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Call Me Option Allows your visitors to speak to your agents directly over the phone
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4.4/5 16 user ratings
    4.6/5 92 user ratings
    Ratings Distribution
    • Excellent

      60%
    • Very Good

      25%
    • Average

      10%
    • Poor

      0%
    • Terrible

      5%
    • Excellent

      63.5%
    • Very Good

      32.5%
    • Average

      3.2%
    • Poor

      0%
    • Terrible

      0.8%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $25.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $8.25. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Forever Free Free

    Premium Plan $25.00 $25.00 per month

    Small Business $8.25 $15.00 per month

    Free Free

    Corporate $16.50 $30.00 per month

    Enterprise $33.00 $60.00 per month

     
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots screenshots
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    + 5 More
    Videos Not Available Video Thumbnail

    Vendor information

    Company Details Located in: Orlando, Florida Located in: New York, New York Founded in: 2003
    Contact Details

    Not available

    https://responcierge.com/

    +1 888-777-9930

    https://www.providesupport.com/

    Social Media Handles

    Not available

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