Home/Remote Access Software/RescueAssist vs Orbital ChatUpdated on: March 29, 2024

Compare RescueAssist vs Orbital Chat

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. ..show more

Orbital.chat is a virtual communication framework that can be used to create custom interactive clubhouses that match your member’s personalities. Through it you can create your custom designed perfect conversation and collaboration space. They provide a full library of graphics from space, to wood flooring, carpet etc. for teams of all kinds and if interested, you can upload your own media to make it more personal. Your entire team is free to share their screens. You can also look at multiple screens shared at the same time, ending the hassle of changing presenters in the usual meeting applications. You can use GIFs and emojis to interact without unmuting along with easy to make sticky notes. One of its most useful features is that you can only hear those who are close to you. This indicates that there can be a limitless number of people in the same place at the same time. Orbital is supported through multiple platforms. You can use Orbital in your browser, install the desktop app, or access it from your mobile phone or tablet. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, MA / 1 855 263 2838

Bristol, United Kingdom

Boston, Massachusetts / 1 855 263 2838

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

RescueAssist
$69 /Month

per Technician

Features

  • Web Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack integration

Add-ons

  • Mobile Add-On : Only $20 per Agent Monthly
View Price Page
Free
Free

Free with up to three members

Features

  • Choose from our library of images
  • Up to 5 meeting and breakout areas
  • Broadcast one screen at a time
  • Text chat, emojis, and GIF reactions
  • Quick email support
Basic
$8 /User/Month

Features

  • Choose from our library of images
  • Unlimited meeting and breakout areas
  • Broadcast unlimited screen at a time
  • Text chat, emojis, and GIF reactions
  • 24/7 live chat support
Custom
Custom

The software offers pricing plans for upcoming event or special request on basis of request.

View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

RescueAssist Screenshots
View 3 screenshot(s)
Orbital Chat Screenshots
View 1 screenshot(s)
GoTo Resolve Screenshots

INTEGRATIONS

  • Slack
  • Zoho Connect
  • Google Calendar
  • Udemy for Business
  • monday.com
  • Slite
  • Pneumatic
  • Asana
  • Slack
  • Twist
  • Confluence
  • ClickUp
  • Basecamp
  • Trello
  • Doodle
  • ChatWork
  • Linear
  • Calendly
  • Jira
  • Plann3r
  • Slack

ALTERNATIVES

Top alternatives to RescueAssist

GoTo Resolve
GoTo Resolve
TeamViewer
TeamViewer
VNC Connect
VNC Connect
BeyondTrust Remote Support
BeyondTrust Remote Support
ISL Online
ISL Online

Top alternatives to Orbital Chat

TeamViewer
TeamViewer
VNC Connect
VNC Connect
BeyondTrust Remote Support
BeyondTrust Remote Support
ISL Online
ISL Online
Zoho Assist
Zoho Assist