Home/Bug Tracking Software/Request Tracker vs Redmine X
Updated on: February 7, 2023

Compare Request Tracker vs Redmine X

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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Request Tracker receives and manages all email sent to your key email addresses: support, sales, helpdesk, security. Staff can manage ticket replies via email or by using RT’s full web interface. RT 5 brings a new modern, responsive layout with all of the power and familiar features of RT. For developers familiar with Bootstrap, it means it will now be much easier to customize RT's UI or even create your own new themes using the Bootstrap toolkit as a base. ..read more

Redmine is a web-based project management and problem tracking solution that enables the user to manage projects. It is free and open source. It gives users the ability to manage numerous projects and subprojects. It has project-specific wikis and forums, as well as time tracking and role-based access control. Redmine comes with calendars and Gantt charts to help visualize projects and their deadlines. It provides a repository browser and diff viewer, alongwith integration for different version control frameworks. Users can create tasks quickly and clearly, and display the important route with Redmine. You can also visualize your Redmine data with interactive and easy-to-use graph modifications and predefined dashboards. Meetings, invites, and Outlook connectivity are all included in Redmine’s full-featured calendar. All Redmine users have access to an easy-to-use task scheduling system too. The platform’s plug-in focuses on task management on mobile devices. It supports 49 languages and is cross-platform. It also supports a variety of SCM integration options, like SVN, Git, Bazaar and Darcs. Multiple LDAP authentication methods are supported too with this platform. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Prague, Czech Republic

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Request Tracker
Custom

Features

  • Seamless Email Integration
  • New Theme with Responsive Design - New in RT 5
  • Dark Theme - New in RT 5
  • Graphical Lifecycle Creator - New in RT 5
  • Automation via Scrips and Actions
  • Updated Charting Interface - New in RT 5
  • Updated Dashboard Selection - New in RT 5
  • Knowledge Base
  • Inline Edit - New in RT 5
  • Transaction Query Builder - New in RT 5
  • RT Configuration in Web Admin UI - New in RT 5
  • Asset Management
View Price Page
Redmine X
Others

€ 2 .50 for a user/month

Features

  • Firewall-protected servers
  • SSL encryption
  • 64 GB of RAM/server
  • expandable storage
  • 99.9% server availability
  • unlimited projects
  • servers around the world
  • daily backups
  • up to 50 GB of storage (further extensible)
  • 20+ enterprise plugins
  • 15+ UX features incl. company logo upload
Small Team
Others

€ 750 / year

Features

  • 1 - 25 users
  • 10 GB of storage
  • SSL encryption
  • Unlimited projects
  • Up to 25 users
  • All plugins included
  • 1hr of implementation (basic Redmine settings), €59/hr extra implementation
  • free support
Medium Team
Others

€ 1,500 / year

Features

  • 26 - 50 users
  • 25 GB of storage
  • SSL encryption
  • Unlimited projects
  • Up to 50 users
  • All plugins included
  • 1hr of implementation (basic Redmine settings), €59/hr extra implementation
  • free support
  • free migration from Easy Redmine & Redmine
Large Team
Others

€ 2,999 / year

Features

  • 51 - 100 users
  • 50 GB of storage
  • SSL encryption
  • Unlimited projects
  • Up to 100 users
  • All plugins included
  • 2hrs of implementation (basic Redmine settings), €59/hr extra implementation
  • free support
  • free migration from Easy Redmine & Redmine
View Price Page

SCREENSHOTS

Request Tracker Screenshots
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Redmine X Screenshots
View 0 screenshot(s)

ALTERNATIVES

Top alternatives to Request Tracker

Jira
Jira
OTRS
OTRS
osTicket
osTicket
Sentry
Sentry
Bugsnag
Bugsnag

Top alternatives to Redmine X

Smartsheet
Smartsheet
monday.com
monday.com
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Asana
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Basecamp