Compare Reputation Desk vs Broadly

Summary

Reputation Desk is a consolidated and automated platform that enables users to manage their online reputation. This is done by monitoring reviews about the businesses generating new positive reviews and attracting new customers. The tool is capable enough to manage every online directory listing along with numerous social media accounts. All this and more is posted in one centralised location, enabling easier monitoring. Users can get alerts for every review that is posted about their business and they can be responded to by the tool in real time. But, the best feature is the ability to post automated 5-star reviews. This is done by entering client information following which the customer receives an email that they have been asked to leave a review. Thus, positive reviews can be promoted and negative ones can be discarded. ..show more

Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level. ..show more

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Top alternatives to Reputation Desk

Trustpilot

BirdEye

Mention

Yotpo

GoSite

Top alternatives to Broadly

Podium

Trustpilot

BirdEye

Mention

Yotpo