Home/Remote Access Software/RemotePC vs RescueAssistUpdated on: March 29, 2024

Compare RemotePC vs RescueAssist

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

RemotePC web-based remote access software is an affordable solution for remotely managing the PCs and Mac. It comes with a good set of features as well to support its expected functionalities. Unattended access, remote printing, file transfer, session recording, session transfer, and wake on LAN are some of its main features. The software is multi-platform friendly. Remote control feature helps to manage systems and accessing data even when you are on a tour. RemotePC offers remote access 24*7. It uses TLS v 1.2/AES-256 encryption for sending user authentication data between remote & local systems. Collaboration is supported via chat messages & whiteboard tools.Access is password-protected. ..show more

RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States / 1-818-275-5909

Boston, MA / 1 855 263 2838

Boston, Massachusetts / 1 855 263 2838

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Consumer
$22.12 /Year

Consumer

Pricing:

  • $29.62 for the First Year
  • $59.25 for 2 years

Included:

  • One user license,
  • access 2 computers

Features:

  • Unlimited Remote Access
  • Platform Independent
  • [PC, Mac, Linux]
  • Always-ON Remote Access
  • Unlimited Concurrent Access
  • File Transfer
  • Remote Printing
  • Whiteboard
  • Access via web
  • Meeting: Video Conferencing Solution
  • Remote Reboot
  • 24/7 Email and Chat Support; Phone Support
SOHO
$44.62 /Year

SOHO

Pricing:

  • $44.62 for the First Year
  • $89.25 for 2 years

Included:

  • Unlimited user licenses,
  • access 5 computers

Features:

  • Unlimited Remote Access
  • Platform Independent
  • [PC, Mac, Linux]
  • Always-ON Remote Access
  • Unlimited Concurrent Access
  • File Transfer
  • Remote Printing
  • Whiteboard
  • Access via web
  • Meeting: Video Conferencing Solution
  • Remote Reboot
  • 24/7 Email and Chat Support; Phone Support
  • Add and organize users
SOHO
$59.62 /Year

SOHO

Pricing:

  • $59.62 for the First Year
  • $119.25 for 2 years

Included:

  • Unlimited user licenses,
  • access 10 computers

Features:

  • Unlimited Remote Access
  • Platform Independent
  • [PC, Mac, Linux]
  • Always-ON Remote Access
  • Unlimited Concurrent Access
  • File Transfer
  • Remote Printing
  • Whiteboard
  • Access via web
  • Meeting: Video Conferencing Solution
  • Remote Reboot
  • 24/7 Email and Chat Support; Phone Support
  • Add and organize users
Team
$224.62 /Year

Team

Pricing:

  • $224.62 for the First Year
  • $449.25 for 2 years

Included:

  • Unlimited user licenses,
  • access 50 computers

Features:

  • Unlimited Remote Access
  • Platform Independent
  • [PC, Mac, Linux]
  • Always-ON Remote Access
  • Unlimited Concurrent Access
  • File Transfer
  • Remote Printing
  • Whiteboard
  • Access via web
  • Meeting: Video Conferencing Solution
  • Remote Reboot
  • 24/7 Email and Chat Support; Phone Support
  • Add and organize users
  • Active Directory / SSO
  • Active Directory Sync
  • (IdP Sync)
  • HelpDesk: On-
  • demand Remote Support
Enterprise
$449.62 /Year

Enterprise

Pricing:

  • $449.62 for the First Year
  • $899.25 for 2 years

Included:

  • Unlimited user licenses,
  • access 100 computers


Features:

  • Unlimited Remote Access
  • Platform Independent
  • [PC, Mac, Linux]
  • Always-ON Remote Access
  • Unlimited Concurrent Access
  • File Transfer
  • Remote Printing
  • Whiteboard
  • Access via web
  • Meeting: Video Conferencing Solution
  • Remote Reboot
  • 24/7 Email and Chat Support; Phone Support
  • Add and organize users
  • Active Directory / SSO
  • Active Directory Sync
  • (IdP Sync)
  • HelpDesk: On-demand Remote Support
  • Organize computers into groups
  • Computer Grouping
  • Deployment
  • Set roles and access permissions for users
View Price Page
RescueAssist
$69 /Month

per Technician

Features

  • Web Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack integration

Add-ons

  • Mobile Add-On : Only $20 per Agent Monthly
View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

RemotePC Screenshots
View 3 screenshot(s)
RescueAssist Screenshots
View 3 screenshot(s)
GoTo Resolve Screenshots

INTEGRATIONS

    NA
  • Slack
  • Slack

ALTERNATIVES

Top alternatives to RemotePC

Goose VPN
Goose VPN
LogMeIn Pro
LogMeIn Pro
GoToMyPC
GoToMyPC
Splashtop Remote Support
Splashtop Remote Support
AnyDesk
AnyDesk

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