Home/Call Center Software/Rambl vs CloudTalkUpdated on: March 29, 2024

Compare Rambl vs CloudTalk

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Overview

Summary

Rambl is a Call Center software that increases sales through the phone system. The Software offers features such as Click-to-Dial, Forward Calls, Call Auto-Logging, Voicemail Drop, Incoming & Outgoing Calls, Playbook Monitoring & Tuning, Call Data Export, Search and Call Recording Governance and many more. The software has an Auto Dialer feature to increase conversion rates, and streamline the workflow integrated with CRM dialing experience. The software also integrates with tools such as Salesforce, HubSpot, Google, Office 365, UberConference, Zoom, GoToMeeting, JoinMe, and more. ..show more

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Minneapolis, United States

New York City, New York / +1 888-487-1675

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Rambl
Custom

Features

  • Click-to-Dial
  • Small Talk
  • Back-to-Back Calls
  • Forward Calls
  • Call Auto-Logging
  • Voicemail Drop
  • Incoming Calls
  • Sales Main Line
  • Playbook Monitoring and Turning
  • Call Outcome analysis and Insight
  • Self Improvement
  • Call Data Export
  • Search
  • Call Recording Governance
  • 100% Private

Contact the vendot to get the latest pricing details.

Starter
$30 /User/Month

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
Essential
$40 /User/Month

Features

  • All Starter features, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert
$60 /User/Month

Features

  • All Essential features, plus
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text
  • Single Sign-On (SSO)
  • SQL Exporter
  • Unlimited concurrent calls
Custom
Custom

Features

  • All Expert features, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
View Price Page

SCREENSHOTS

Rambl Screenshots
View 5 screenshot(s)
CloudTalk Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • Intercom
  • Freshdesk
  • LiveAgent
  • Zoho CRM
  • HubSpot CRM
  • BigCommerce
  • Salesforce
  • Pipedrive CRM
  • Shopify
  • Zapier

ALTERNATIVES

Top alternatives to Rambl

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to CloudTalk

Twilio Flex
Twilio Flex
Dialpad Talk
Dialpad Talk
RingCentral Office
RingCentral Office
OpenPhone
OpenPhone
JustCall
JustCall