Home/Survey/ User Feedback Software/QuestionPro vs Zonka FeedbackUpdated on: March 29, 2024

Compare QuestionPro vs Zonka Feedback

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

A web-based online survey platform that helps small businesses, academics, HR and Marketing organizations, communities and individuals to build personalized surveys in order to help them in making better business decisions. Its intuitive tools let you easily create surveys, distribute and analyze reports based on the collected feedbacks. Besides, it also includes polls, web forms, quizzes, data visualizations, in-built templates and a range of question banks that ensure deep-rooted survey. The survey invitations can be sent to respondents via email, pop-ups and social media platforms including Facebook and Twitter. The feedbacks can also be collected via tablets, Android and iOS smartphones. ..show more

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Beaverton, Oregon / +1 (800) 531-0228

New Delhi, India / +91 99998 49771

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
Free

Essential

The world's best free survey software.
Free for life, never expires!

  • Unlimited surveys
  • Unlimited responses
  • No credit card required
  • 25+ question types
  • Customize survey colors
  • Add your own logo to survey
  • Skip logic branching‪
  • Question & answer piping‪
  • Shareable dashboard reports
  • Customized thank you page
  • Data exports (xls & csv)
  • Basic quota management‪
  • 24/7 support‪
Advanced
$129 /Month

Advanced

Pricing:

  • $129/month
  • Billed $1,548 annually

Powerful survey tools for businesses.

Features:

  • 35+ question types
  • Advanced logic and piping
  • Email reminders and scheduling
  • Salesforce Integration
  • API Integration
  • Multilingual surveys
  • Advanced quota control
  • Offline data collection
  • Advanced filtering and segmentation
  • Custom email notifications
  • Custom quiz & scoring
  • Custom variables
  • Panel Integration
  • 24/7 chat and phone support
Team Edition
Custom

Team Edition

Pricing:

  • Request pricing

The features and integrations you need for sophisticated research.

Features:

  • Includes 5 seats
  • Dedicated success manager
  • Expanded email capacity
  • Discounts on additional seats
  • Team management and collaboration
  • Import data from external sources
  • Blocks and randomization
  • Powerful analytics
  • Detailed text analysis
  • Advanced integrations
  • Webhooks and API
  • Custom scripting
  • Region specific data centers
  • Gift cards and survey rewards
View Price Page
Essential
$29 /Month

Customized surveys, basic data capture & real-time reports.

Features

  • Offline and Kiosk Survey : 1 Device Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • 1,000 Online Responses
  • 1,000 Email Sends
  • 0 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 1 User
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • White-Labelling : Add Brand Logo to Surveys
  • 4 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Overtime Trends Report
  • Real-time Response Notifications
  • Full API Access
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support

Add-ons

  1. Additional Offline Devices : $15 per Month per Device
  2. Additional Users : $19 per Month per User
  3. SMS Credits : $100 per Month for 2,500 Credits
  4. Additional Email Sends : Custom
Professional
$99 /Month

White-Labeled Surveys, Advanced Reporting for growing teams.

Features

  • Offline and Kiosk Survey : 4 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 10,000 Email Sends
  • 500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 2 Users
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys
  • 6 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Team Insights, Overtime Trends Report, Text Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 5 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Standard Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Includes features of Add-ons
Growth
$199 /Month

Designed for larger teams to manage a complete feedback platform.

Features

  • Offline and Kiosk Survey : 10 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 50,000 Email Sends
  • 2,500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 5 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 10 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Includes features of Add-ons
Enterprise
$499 /Month

A complete Feedback Management Solution with personalized support.

Features

  • Offline and Kiosk Survey : 30 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 150,000 Email Sends
  • 4,000 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 10 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 25 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation)
  • Includes features of Add-ons
View Price Page

SCREENSHOTS

QuestionPro Screenshots
View 7 screenshot(s)
Zonka Feedback Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • Google Sheets
  • Dropbox Business
  • Caspio
  • HubSpot CRM
  • Slack
  • Google Analytics
  • Microsoft Dynamics 365 for Sales
  • Tableau
  • Salesforce
  • Zapier
  • Google Docs
  • Zapier

ALTERNATIVES

Top alternatives to QuestionPro

Google Forms
Google Forms
SurveyMonkey
SurveyMonkey
Qualtrics Core XM
Qualtrics Core XM
SurveySparrow
SurveySparrow
Alchemer
Alchemer

Top alternatives to Zonka Feedback

Startquestion
Startquestion
Trustmary
Trustmary
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Customer.guru
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SatisMeter
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Emojics