HubSpot CRM |
| Description | Quality Driven Software is a client satisfaction and survey solution that helps companies avoid getting negative online reviews by helping identify issues before they become complaints. The software allows you to create and send out surveys internally to employees, or externally to customers. This helps you track how well employees are performing, how productive they are, as well as their satisfaction with working at your company, and any suggestions for improvement. Quality Driven Software comes with robust reporting and analytics capabilities. You can see an at-a-glance view of how well your company is performing on the solution’s dashboard, as well as receive instant notifications when youreceive negative survey feedback. Reports can be filtered by score, client, employee, and date. Quality Driven Software flags at risk customer accounts and puts them on a “Client Watch” list, while the “Service Area” feature allows you to customize the data you receive on each report according to industry requirements. Read more | Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers. Read more |
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Totango is lauded for its user-friendly interface, robust analytics, and ability to enhance customer engagement. Reviewers appreciate its intuitive navigation, customizable dashboards, and comprehensive reporting capabilities. Totango's customer success (CS) score tracking, segmentation, and journey mapping features are often highlighted. Additionally, its automated workflows, task management, and integration options with various platforms are praised. While some users mention occasional glitches or a learning curve, Totango's overall effectiveness in improving CS efforts and driving business outcomes is widely recognized. |
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Starter $29.00 $29.00 per month Intermediate $49.00 $49.00 per month Executive $79.00 $79.00 per month Enterprise $118.00 $118.00 per month |
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| Company Details | Located in: United States | Located in: Redwood City, California Founded in: 2010 |
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1 (512) 931-4QDS https://qualitydrivensoftware.com/ |
Not available https://www.totango.com/ |
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