Home/Customer Success Software/Quality Driven Software vs Freshdesk Customer Success (Formely Freshsuccess)Updated on: March 28, 2024

Compare Quality Driven Software vs Freshdesk Customer Success (Formely Freshsuccess)

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Overview

Summary

Quality Driven Software is a client satisfaction and survey solution that helps companies avoid getting negative online reviews by helping identify issues before they become complaints. The software allows you to create and send out surveys internally to employees, or externally to customers. This helps you track how well employees are performing, how productive they are, as well as their satisfaction with working at your company, and any suggestions for improvement. Quality Driven Software comes with robust reporting and analytics capabilities. You can see an at-a-glance view of how well your company is performing on the solution’s dashboard, as well as receive instant notifications when youreceive negative survey feedback. Reports can be filtered by score, client, employee, and date. Quality Driven Software flags at risk customer accounts and puts them on a “Client Watch” list, while the “Service Area” feature allows you to customize the data you receive on each report according to industry requirements. ..show more

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

United States / 1 (512) 931-4QDS

San Mateo, California / +1 650 513 0514

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$29 /Month

Plan Features

  • $313/yr (save $35)
  • 100 surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
Intermediate
$49 /Month

Plan Features

  • $529/yr (save $59)
  • 350 surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
Executive
$79 /Month

Plan Features

  • $853/yr (save $95)
  • 1000 Surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
Enterprise
$118 /Month

$118 Plus for per month for more details contact the vendor for detailed pricing information

Plan Features

  • $1274/yr (save $142)
  • 1500+ Surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
View Price Page
Estate
$79 /User/Month

$79 per user per month plus Platform $499 per month

Features

  • 10,000 Accounts
  • 100,000 Emails / month
  • 3 Maintained integrations
  • Health Scoring
  • Proactive Alerts
  • Reporting and Analytics
  • Task Management
  • Email Campaigns
  • Email Triggers
Forest
$129 /User/Month

$129 per user per month plus Platform $749 per month

Features

  • Unlimited Accounts
  • 250,000 Emails / month
  • 8 Maintained integrations
  • Health Scoring
  • Proactive Alerts
  • Reporting and Analytics
  • Task Management
  • Email Campaigns
  • Email Triggers
  • Account Hierarchy
  • Team Performance
  • Multiple Products
  • Custom Business Logic
  • Enterprise SLA
View Price Page

SCREENSHOTS

Quality Driven Software Screenshots
View 2 screenshot(s)
Freshdesk Customer Success (Formely Freshsuccess) Screenshots

INTEGRATIONS

    NA
  • Freshsales
  • Freshdesk
  • Zoho CRM
  • HubSpot CRM
  • Salesforce
  • Zendesk Support
  • Pipedrive CRM

ALTERNATIVES

Top alternatives to Quality Driven Software

Churned
Churned
Churn Solution
Churn Solution
Erxes XM for SaaS
Erxes XM for SaaS
SuccessBoard
SuccessBoard
Churnfree
Churnfree

Top alternatives to Freshdesk Customer Success (Formely Freshsuccess)

Churned
Churned
Churn Solution
Churn Solution
Erxes XM for SaaS
Erxes XM for SaaS
SuccessBoard
SuccessBoard
Churnfree
Churnfree