Home/Live Chat Software/Qonvo vs Provide SupportUpdated on: March 29, 2024

Compare Qonvo vs Provide Support

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74% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Qonvo is a live chat tool that allows businesses to have a conversation with every site visitor. It leverages the power of conversations to persuade and engage users in a meaningful way. The best part is that the Qonvo automated assistants can provide 24/7 support without a manual person handling it. Simply setup automation rules and teach the tool relevant skills to let users find what they want. Businesses can customise the chat window using their own branding and converse with users through text, images, structured cards, and embed files. Multiple team members can easily chat with a customer without sounding abrupt. This is made easier through the service desk which allows support executives to chat with customers in an user-friendly interface. Qonvo also supports conversations on mobile apps, making it easier for businesses to deploy it everywhere for their users expect chat support. ..show more

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Washington, DC 20003 / +1 (202) 445-3937

New York, New York / +1 888-777-9930

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
Free

Everything that you need to kick the tires on concierge-quality conversational support for your customers and prospects.

Features

  • 1 Set License
  • 100 Contacts
  • Full Conversation History
  • Automated Replies and Skills
  • Custom Branding
  • Live View of Vistors
  • Analytics Dashboard
  • Reply Templates
  • Contact Info Capture
  • Custom Greetings and Prompts
Unlimited
$79 /Month

Everything that you need to provide concierge-quality conversational support for your customers and prospects.

Features

  • 3 Seats - $15 /additional seat
  • Unlimited Contacts
  • Includes features of Starter plan, plus
  • SMS and Email Follow-up Campaigns
  • Knowledge Base
  • CRM Integration
Enterprise
Custom

Qonvo software offers Enterprise plan, on basis of request. Contact the vendor to get the latest pricing details.

View Price Page
Small Business
$15 /Month

$99 billed Yearly

Features

  • 1 seat
  • All features included
  • Branding free
Free
Free

Features

  • Unlimited seats
  • All features included
Corporate
$30 /Month

$198 billed Yearly

Features

  • 3 seats
  • All features included
  • Branding free
Enterprise
$60 /Month

$396 billed Yearly

Features

  • 10 seats
  • All features included
  • Branding free
View Price Page

SCREENSHOTS

Qonvo Screenshots
View 2 screenshot(s)
Provide Support Screenshots
View 6 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Drupal
  • BigCommerce
  • Volusion
  • MailChimp
  • OpenCart
  • PrestaShop
  • GetResponse
  • Squarespace
  • X-Cart
  • Weebly
  • WooCommerce
  • PinnacleCart
  • Google Analytics
  • AmeriCommerce
  • Shopify

ALTERNATIVES

Top alternatives to Qonvo

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to Provide Support

Zendesk Support
Zendesk Support
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom