Pure Chat vs Userlike Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pure Chat

Live Chat Software

4.5 124 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userlike

Live Chat Software

4.6 577 user ratings

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Overview

Description	Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more. Read more	Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. Read more
Pricing Options	Free Trial Available Starts at $39.00.	Free Trial Available Starts at $90.00. Offers Free-forever and Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 91% Momentum 60% Popularity 83%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 80% Momentum 62% Popularity 87%
SaaSworthy Awards	# 9 Highly Rated # 15 Most Popular	# 19 Highly Rated # 11 Fastest Growing

Features

Total Features	7 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 124 user ratings	4.6/5 577 user ratings
Ratings Distribution	Excellent 58.8% Very Good 35.5% Average 4.5% Poor 0.5% Terrible 0.6%	Excellent 64.7% Very Good 31.7% Average 2.8% Poor 0.7% Terrible 0.2%
Review Summary	Pure Chat's user-friendliness and ease of setup are widely praised, with many reviewers highlighting its intuitive interface and straightforward onboarding process. Its live chat functionality is considered reliable and efficient, enabling businesses to engage with customers promptly and effectively. Additionally, Pure Chat's reporting and analytics features are often commended for providing valuable insights into customer interactions and overall performance. However, some users have expressed concerns regarding occasional technical issues, limited customization options, and the need for more advanced features.	User reviews for the customer service and support software are largely positive, praising its user-friendly interface, ease of use, and helpful features like chatbots, live chat, and integrations with other platforms. The software is also lauded for its quick and responsive customer support. However, some reviewers have expressed concerns about its pricing, reporting that it can be expensive for small businesses. Additionally, a few users have mentioned occasional technical issues and glitches.
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $39.00.	Free Trial Available Starts at $90.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Growth $39.00 $49.00 per user / month Pro $79.00 $99.00 per user / month	Free Free Team $90.00 $100.00 per month Corporate $290.00 $320.00 per month Business $720.00 $800.00 per month Flex Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings Pure Chat Vs LiveChat Smartchat Pure Chat Vs Smartchat LiveEngage 3.9 Based on 435 Ratings Pure Chat Vs LiveEngage MyLiveChat 3.5 Based on 15 Ratings Pure Chat Vs MyLiveChat LinkedChat 4.4 Based on 55 Ratings Pure Chat Vs LinkedChat	LiveChat 4.6 Based on 2594 Ratings Userlike Vs LiveChat LinkedChat 4.4 Based on 55 Ratings Userlike Vs LinkedChat Smartchat Userlike Vs Smartchat MyLiveChat 3.5 Based on 15 Ratings Userlike Vs MyLiveChat LiveAgent 4.7 Based on 2506 Ratings
	View All Pure Chat Alternatives	View All Userlike Alternatives