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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pure Chat logo
Live Chat Software

4.5 124 user ratings

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Start Free Trial

Overview

Description Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more. Read more Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. Read more
Pricing Options
  • Free Trial Available
  • Starts at $39.0.
  • Free Trial Not Available
  • Drift Offers Free-forever and Custom plan.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    91%
  • Momentum
    60%
  • Popularity
    83%
SaaSworthy Awards # 9 Highly Rated # 15 Most Popular # 3 Most Worthy # 3 Highly Rated

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 124 user ratings
4.4/5 1,709 user ratings
Ratings Distribution
  • Excellent

    58.8%
  • Very Good

    35.5%
  • Average

    4.5%
  • Poor

    0.5%
  • Terrible

    0.6%
  • Excellent

    56.5%
  • Very Good

    31.6%
  • Average

    5.7%
  • Poor

    3.5%
  • Terrible

    2.6%
Review Summary

Pure Chat's user-friendliness and ease of setup are widely praised, with many reviewers highlighting its intuitive interface and straightforward onboarding process. Its live chat functionality is considered reliable and efficient, enabling businesses to engage with customers promptly and effectively. Additionally, Pure Chat's reporting and analytics features are often commended for providing valuable insights into customer interactions and overall performance. However, some users have expressed concerns regarding occasional technical issues, limited customization options, and the need for more advanced features.

Overall, users find Drift to be a highly effective tool for conversational marketing and sales. It is praised for its ease of use, intuitive interface, and ability to personalize customer interactions at scale. Users appreciate the platform's robust features, such as chatbots, email integration, and analytics, which help them engage with leads, qualify prospects, and close deals efficiently. While some users experienced occasional technical glitches or limitations in customization, the majority agree that Drift has significantly improved their communication and lead generation efforts.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $39.0.
  • Free Trial Not Available
  • Drift Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Growth $39.00 $49.00 per user / month

Pro $79.00 $99.00 per user / month

Premium Custom

Advanced Custom

Enterprise Custom

Free Free

​​​​​​​Drift for Early Stage Startups Custom

Add playbook building services Custom

Virtual selling assistants Custom

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

Screenshots Available to chat Drift screenshot
+ 2 More
Videos Video Thumbnail
+ 1 More
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Vendor information

Company Details Located in: Scottsdale, Arizona Located in: Boston, Massachusetts Founded in: 2014
Contact Details

Not available

https://www.purechat.com/

855-266-1567

https://www.drift.com/

Social Media Handles

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