Home/Live Chat Software/Pure Chat vs AcquireUpdated on: March 29, 2024

Compare Pure Chat vs Acquire

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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more. ..show more

Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Scottsdale, Arizona

San Francisco, California / +1 415 212-5151

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Growth
$49 /User/Month

Additional Users :

$13 per Month billed Yearly

$15 per Month billed Monthly

Features

  • Max Websites: 1
  • Users/Operators Included: 4
  • SMS Notifcations: 100
  • Unlimited Chats
  • Advanced Widget Customization
  • All Integrations
  • Engagement Hub
  • iOS and Android Mobile Apps
  • Security Roles (Admin, Power Users and Operators)
  • Unlimited Chat History Transcripts
  • Canned Responses
  • Chat Notifications
  • File Transfer
  • Trigger-Based Actions and Alerts
  • Realtime Analytics
  • Visitor Tracking
  • Comprehensive Account Statistics and Reports
  • CSV exports for Reports & Contacts
  • Support
Pro
$99 /User/Month

Additional Users :

  • $8 per Month billed Yearly
  • $10 per Month billed Monthly

Features

  • Includes features of the Growth plan, plus
  • Max Websites: Unlimited
  • Users/Operators Included: 10
  • SMS Notifications: 1,000
  • Remove Pure Chat Branding
View Price Page
Teams
Custom

Features

  • Chat
  • Cobrowse
  • Video
  • Voice
  • Unified Agent Workspace
  • Custom Notifications & Chat Rules
  • Multilingual Support
  • Conversation Routing
  • 50+ Out-of-the Box Reports
Professional
Custom

Features

  • Includes features of Teams plan, plus
  • Sequence & AI Chatbots
  • AI Auto Suggestion
  • SLAs & Queue Prioritization
  • Advanced Routing
  • Agent Performance Insights
  • Knowledge Base
  • Real-time Dashboards
Enterprise
Custom

Features

  • Includes features of Professional plan, plus
  • Advanced Queuing
  • Audit Logging
  • Custom Roles & Permissions
  • Business Workflows
  • Sentiment Analysis
  • Custom Reporting
  • Dedicated Account Manager
  • Dedicated Server Environment
  • SSO
View Price Page

SCREENSHOTS

Pure Chat Screenshots
View 1 screenshot(s)
Acquire Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Zapier
  • WordPress
  • Freshdesk
  • Wix
  • Slack
  • Freshservice
  • Squarespace
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Zapier

ALTERNATIVES

Top alternatives to Pure Chat

tawk.to
tawk.to
Zendesk Chat
Zendesk Chat
Tidio Chat
Tidio Chat
Crisp
Crisp
JivoChat
JivoChat

Top alternatives to Acquire

Blackboard Learn
Blackboard Learn
Purchase Commerce
Purchase Commerce
iCIMS Talent Acquisition Suite
iCIMS Talent Acquisition Suite
Gain
Gain
Crisp
Crisp