Home/Live Chat Software/Provide Support vs Zoho SalesIQUpdated on: March 28, 2024

Compare Provide Support vs Zoho SalesIQ

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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. ..show more

Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York / +1 888-777-9930

Pleasanton, California / +1 877-834-4428

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Small Business
$15 /Month

$99 billed Yearly

Features

  • 1 seat
  • All features included
  • Branding free
Free
Free

Features

  • Unlimited seats
  • All features included
Corporate
$30 /Month

$198 billed Yearly

Features

  • 3 seats
  • All features included
  • Branding free
Enterprise
$60 /Month

$396 billed Yearly

Features

  • 10 seats
  • All features included
  • Branding free
View Price Page
Free
Free

Features

  • 3 operator licenses included
  • File sharing
  • Track and engage with 10K visitors/month
  • 100 Chat sessions/month
  • Canned replies
  • Basic visitor information
  • Mobile SDK
  • Credit card masking
  • Integration with Zoho apps
  • Daily reports
Basic
$10 /User/Month

Features

  • Includes features of Free plan, plus
  • Email signature chat
  • Chat transfer and group chat
  • Track and engage with 50K visitors/month
  • 1000 Chat sessions/month
  • 1 custom chatbot
  • Departments
  • Chat routing
  • Articles and FAQs
  • Proactive chat triggers
  • Lead scoring and company scoring
  • Business hours
  • Branding
  • Visitor side chat history
  • Click to call & Screensharing
  • Third party integrations (Salesforce, Zendesk, and Clearbit)
Professional
$17 /Month

Features

  • Includes features of Basic plan, plus
  • Data and action widgets
  • Block IP
  • Track and engage with 100K visitors/month
  • Unlimited chat sessions
  • 5 custom chatbots
  • Telegram channel
  • Operator chat monitoring
  • Apple TV app
  • Weekly and monthly reports
Enterprise
$25 /User/Month

Features

  • Includes features of Professional plan, plus
  • Chat translation
  • Company profile enrichment using Zia
  • Track and engage with 200K visitors/month
  • Abusive content management
  • Cloud Telephony and PBX
  • 10 custom chatbots
  • Answer Bot Zia
View Price Page

SCREENSHOTS

Provide Support Screenshots
View 6 screenshot(s)
Zoho SalesIQ Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Drupal
  • BigCommerce
  • Volusion
  • MailChimp
  • OpenCart
  • PrestaShop
  • GetResponse
  • Squarespace
  • X-Cart
  • Weebly
  • WooCommerce
  • PinnacleCart
  • Google Analytics
  • AmeriCommerce
  • Shopify
  • CS-Cart
  • BigCommerce
  • Volusion
  • AWeber
  • Kissmetrics
  • Weebly
  • iContact
  • Jimdo
  • AmeriCommerce
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • ActiveCampaign
  • Sitefinity
  • Campaign Monitor
  • MailChimp
  • Unbounce
  • Zoho Campaigns
  • OpenCart
  • PrestaShop
  • Squarespace
  • GetResponse
  • TeamSupport
  • X-Cart
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Optimizely
  • Shopify
  • Mad Mimi

ALTERNATIVES

Top alternatives to Provide Support

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Top alternatives to Zoho SalesIQ

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