Provide Support vs IntelliTicks Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Provide Support

Live Chat Software

4.6 92 user ratings

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

IntelliTicks

Live Chat Software

5 3 user ratings

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Overview

Description	Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. Read more	IntelliTicks is an interesting software that utilises the combined power of AI and humans to back live chat for sales. It helps in creating a proactive and personalised zone for customers to express their demands. A plethora of features equipped within enables businesses to conduct automated interactions with their customers, seamlessly. The 24x7 sales representative keeps replying to customers from all over the world even when the human agents are away. The same AI chatbot makes answering repeated queries easy by auto-answering them immediately. For prospective leads, clients can take over the responsibility of handling them, from the AI chatbots as is found necessary. Thus ensuring that these leads are not left unattended and will ultimately leave them satisfied enough to enable conversion. Automated lead specific insights are generated by IntelliTicks that help clients to understand what their leads would like to focus on. The insights also intimate clients about lead prioritisation -hot, warm or cold leads. Further, real-time lead alerts are sent through emails, desktop notifications and mobile pings. Read more
Pricing Options	Free Trial Available Starts at $8.25. Offers Free-forever plan.	Free Trial Not Available Starts at $20.0. Offers Free-forever plan.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 82% Momentum 71% Popularity 88%	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 90% Reviews 66% Momentum 62% Popularity 75%
SaaSworthy Awards	# 7 Highly Rated # 12 Most Popular	Not Available

Features

Total Features	8 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online

Reviews & Ratings

User Rating	4.6/5 92 user ratings	5/5 3 user ratings
Ratings Distribution	Excellent 63.5% Very Good 32.5% Average 3.2% Poor 0% Terrible 0.8%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $8.25. Offers Free-forever plan.	Free Trial Not Available Starts at $20.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Small Business $8.25 $15.00 per month Free Free Corporate $16.50 $30.00 per month Enterprise $33.00 $60.00 per month	Free Free Starter $20.00 $25.00 per month Standard $80.00 $99.00 per month Plus $240.00 $299.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings Provide Support Vs LiveChat HelpOnClick 4.5 Based on 31 Ratings Provide Support Vs HelpOnClick MyLiveChat 3.5 Based on 15 Ratings Provide Support Vs MyLiveChat LiveAgent 4.7 Based on 2506 Ratings WebsiteAlive 4.7 Based on 9 Ratings Provide Support Vs WebsiteAlive	Smartchat IntelliTicks Vs Smartchat ChatFlow247 5 Based on 1 Ratings IntelliTicks Vs ChatFlow247 LiveChat 4.6 Based on 2594 Ratings IntelliTicks Vs LiveChat Tiledesk 4.8 Based on 13 Ratings LiveChatAI
	View All Provide Support Alternatives	View All IntelliTicks Alternatives