Compare Provide Support vs iFlyChat

Remove All ADD PRODUCT Provide Support iFlyChat	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Provide Support Live Chat Software (99 Ratings)	77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove iFlyChat Live Chat Software (5 Ratings)
Remove All ADD PRODUCT Provide Support iFlyChat	Start Free Trial	Start Free Trial

ADD PRODUCT	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Provide Support Live Chat Software (99 Ratings)	77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove iFlyChat Live Chat Software (5 Ratings)
ADD PRODUCT	Start Free Trial	Start Free Trial

Overview

Summary

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. ..show more

iFlyChat is a product company which aims to develop products/software, helping businesses to reach potential customers and giving them Wings to Fly. These products will be aimed at increasing interactions between users of the website, thereby enhancing user experience. This interaction could occur among different users of a website or between potential customers visiting a website and the website support team. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

New York, New York / +1 888-777-9930

Rehoboth Beach, Delaware / +1 302 200-5445

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Small Business $15 /Month $99 billed Yearly Features 1 seat All features included Branding free Free Free Features Unlimited seats All features included Corporate $30 /Month $198 billed Yearly Features 3 seats All features included Branding free Enterprise $60 /Month $396 billed Yearly Features 10 seats All features included Branding free View Price Page	Lite Free Features 10 Users Standard Features 1 Chat Room iFlyChat branding 1 Week Chat Archive Basic Forum Support Single Sign-On Basic $19 /Month Features 60 Concurrent Users Standard Features 1 Chat Room Up to 1 Chat Moderators 1 Month Chat Archive Basic Email Support Single Sign-On White Label Solution Professional $49 /Month Features 150 concurrent users Standard Features 5 Chat Rooms Up to 5 Chat Moderators 3-month Chat Archive Basic Email Support Single Sign-On Private Embed Group Chat White Label Solution Business $99 /Month Features 300 concurrent users Standard Features 20 Chat Rooms Up to 10 Chat Moderators 6 months chat Archive Extended Support Single Sign-On Private Embed Group Chat SDK & API White Label Solution Enterprise Custom Features Custom Chat Workflow Advanced Monetization API/SDK & Third-Party Integrations View Price Page