Home/Live Chat Software/Provide Support vs HelpCrunchUpdated on: March 29, 2024

Compare Provide Support vs HelpCrunch

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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. ..show more

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York / +1 888-777-9930

Wilmington, Delaware / +1 650-741-0034

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Small Business
$15 /Month

$99 billed Yearly

Features

  • 1 seat
  • All features included
  • Branding free
Free
Free

Features

  • Unlimited seats
  • All features included
Corporate
$30 /Month

$198 billed Yearly

Features

  • 3 seats
  • All features included
  • Branding free
Enterprise
$60 /Month

$396 billed Yearly

Features

  • 10 seats
  • All features included
  • Branding free
View Price Page
Standard (Live chat)
$15 /User/Month

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium(Live chat)
$25 /User/Month

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Help desk
  • Knowledge base
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise(Live Chat)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • Personal onboarding assistant
Standard (Live Chat and Email)
$29 /User/Month

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • 3 email auto messages
  • 1000 emails per team member
  • Email forwarding
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium (Live Chat and Email)
$49 /User/Month

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help desk
  • Knowledge base
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise (Live Chat and Email)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • 200000+ emails
  • Personal onboarding assistant
View Price Page

SCREENSHOTS

Provide Support Screenshots
View 6 screenshot(s)
HelpCrunch Screenshots

INTEGRATIONS

  • WordPress
  • Joomla
  • Drupal
  • BigCommerce
  • Volusion
  • MailChimp
  • OpenCart
  • PrestaShop
  • GetResponse
  • Squarespace
  • X-Cart
  • Weebly
  • WooCommerce
  • PinnacleCart
  • Google Analytics
  • AmeriCommerce
  • Shopify
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • Slack
  • Segment
  • OpenCart
  • PrestaShop
  • Mixpanel
  • Squarespace
  • Google Analytics
  • Salesforce
  • Jimdo
  • Shopify
  • Zapier

ALTERNATIVES

Top alternatives to Provide Support

Zendesk Support
Zendesk Support
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Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to HelpCrunch

Intercom
Intercom
Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to