Home/Live Chat Software/ProProfs Chat vs UserlikeUpdated on: March 29, 2024

Compare ProProfs Chat vs Userlike

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. ..show more

Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Santa Monica, California / +1 855-776-7763

Cologne, Germany

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

ESSENTIALS
$15 /User/Month

Features

  • Operator: 1
  • Unlimited Chats
  • Departments & Groups: 3
  • Domains: 1
  • Web, Mobile & Desktop App
  • Chat History: 1 Year
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • Canned Responses: Basic
  • Reports: Basic
  • Customize Logos and Colors
  • White Label: Addon
  • Customer Support: Premium Support

All plan Features

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
PREMIUM
$20 /User/Month

Features

  • Operator: 1
  • Unlimited Chats - Unlimited
  • Departments & Groups: Unlimited
  • Domains: 3
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • White Label: Addon
  • Integrations: Basic
  • Customer Support: Premium Support

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
ENTERPRISE
Custom

Features

  • Unlimited Chats
  • Departments & Groups: Unlimited
  • Domains: Unlimited
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • ProProfs Help Desk: Custom
  • ProProfs Knowledge Base & FAQs: Custom
  • ProProfs Survey maker: Custom
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • API & Single sign-On
  • White Label: Addon
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Integrations: Advanced + Custom Integrations
  • Customer Support: Onboarding & Success Manager

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
View Price Page
Free
Free

Features

  • 1 Widget
  • 1 Seat
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
Team
$100 /Month

$80 per Month billed Bi-Annually

Features

  • 4 Widgets
  • 4 Seats
  • 1 Channel
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
Corporate
$320 /Month

$256 per Month billed Bi-Annually

Features

  • 10 Widgets
  • 10 Seats
  • 3 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
Business
$800 /Month

$640 per Month billed Bi-Annually

Features

  • 20 Widgets
  • 20 Seats
  • 5 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
Flex
Custom

Features

  • Unlimited conversations
  • Unlimited contacts
  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited organizations
  • Dedicated account manager
  • Professional services
View Price Page

SCREENSHOTS

ProProfs Chat Screenshots
Userlike Screenshots
View 6 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Salesforce
    NA

ALTERNATIVES

Top alternatives to ProProfs Chat

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Top alternatives to Userlike

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