ProProfs Chat vs SnapEngage Comparison

Remove All ADD PRODUCT ProProfs Chat SnapEngage	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ProProfs Chat Live Chat Software (196 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)
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ADD PRODUCT	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ProProfs Chat Live Chat Software (196 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)
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Overview

Summary

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. ..show more

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Santa Monica, California / +1 855-776-7763

Boulder, Colorado

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	ESSENTIALS $15 /User/Month Features Operator: 1 Unlimited Chats Departments & Groups: 3 Domains: 1 Web, Mobile & Desktop App Chat History: 1 Year Visitor Tracking Ticketing Ratings & Surveys Canned Responses: Basic Reports: Basic Customize Logos and Colors White Label: Addon Customer Support: Premium Support All plan Features Canned Responses Chat Transcripts Real-Time Chat Real-Time Visitor Monitoring Chat Window Customization Multiple Chat Sessions Operator/Visitor Typing Status Chat Window Templates Custom Chat Image PREMIUM $20 /User/Month Features Operator: 1 Unlimited Chats - Unlimited Departments & Groups: Unlimited Domains: 3 Web, Mobile & Desktop App Chat History: Unlimited Visitor Tracking Ticketing Ratings & Surveys File Transfer Inactivity Timeout Greetings & Announcements Canned Responses: Advanced Supervise Chats Chat Routing Reports: Advanced Customize Logos and Colors Multiple Languages Escalations & Transfer Call Back Advanced Customization Supervisor Dashboard Audit & Admin Controls White Label: Addon Integrations: Basic Customer Support: Premium Support All Plans Include Canned Responses Chat Transcripts Real-Time Chat Real-Time Visitor Monitoring Chat Window Customization Multiple Chat Sessions Operator/Visitor Typing Status Chat Window Templates Custom Chat Image ENTERPRISE Custom Features Unlimited Chats Departments & Groups: Unlimited Domains: Unlimited Web, Mobile & Desktop App Chat History: Unlimited Visitor Tracking Ticketing Ratings & Surveys File Transfer Inactivity Timeout Greetings & Announcements Canned Responses: Advanced ProProfs Help Desk: Custom ProProfs Knowledge Base & FAQs: Custom ProProfs Survey maker: Custom Supervise Chats Chat Routing Reports: Advanced Customize Logos and Colors Multiple Languages Escalations & Transfer Call Back Advanced Customization Supervisor Dashboard Audit & Admin Controls API & Single sign-On White Label: Addon Custom License, Enterprise Security & Ownership Vault Integrations: Advanced + Custom Integrations Customer Support: Onboarding & Success Manager All Plans Include Canned Responses Chat Transcripts Real-Time Chat Real-Time Visitor Monitoring Chat Window Customization Multiple Chat Sessions Operator/Visitor Typing Status Chat Window Templates Custom Chat Image View Price Page	Essentials $16 /User/Month $16 per User per Month billed Annually Features Minimum : 3 Users SnapEngage Integration API Zendesk Help Scout JIRA Salesforce Desk HubSpot Mobile SDK Facebook Messenger Tweet-to-Chat WeChat SMS-to-Chat: custom HIPAA-Compliant SMS Messaging: custom ADA Accessibility (WCAG 2.1 Level AA) SOC 2 Certification End-to-End Encryption (SSL) Data At Rest Encryption GDPR-Compliant Chat HIPAA-Compliant Chat: custom HIPAA-Compliant SMS Messaging: custom Third-Party Certification: Included with HIPAA Option Security Audit Logs: Included with HIPAA Option Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 1 Remove SnapEngage Branding: custom Match Your Brand Canned Responses Pre-Chat and Offline Forms Guided Browsing File Exchange Chat Transfers Team Chat Proactive Chat Post-Chat Surveys Unlimited Conversations Request Email Transcript 24/7 Support Portal Access Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET) Group Virtual Training Professional $26 /User/Month $26 per User per Month billed Annually Features Minium of 3 Users Includes features of Essentials plan, plus Answer Bot: additional charges Guide Bot: additional charges Guide Bot Templates: additional charges Guide Bot Custom Surveys: additional charges Guide Bot Information Collection: additional charges Chatbot API: additional charges COVID-19 Coronavirus Symptom Checker Bot: additional charges Salesforce MS Dynamics Cloud Integration Custom Data Mapping Secure Data Transfer Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 2 Hours of Operation Priority Tiers Team Capacity Reporting Labels Remove SnapEngage Branding Call Me (Click-to-Call) Real-Time Auto-Translation Implementation Specialist Private Admin and Agent Training: additional charges Integration Guidance: additional charges Proactive Chat Setup: additional charges Design Studio Theme(s) Setup: additional charges Bot Concierge Service: additional charges Playbook Execution Service: additional charges Enterprise Custom $40 per User per Month billed Annually Features Minimum 5 users Includes features of Professional plan, plus SAP C4C Single Sign-On (SSO) Visitor Identity Verification (VIV) Additional Security Settings Admin License(s) Included: 2 Widgets (Sub-Accounts) Included: 4 Routing By Tag Agent Status API Agent Sub-Status Call Me (Click-to-Call) Real-Time Auto-Translation 24/7 Emergency Phone Case Submission Access Priority Case Routing Service SLA Credit Options View Price Page

Compare ProProfs Chat vs SnapEngage

ProProfs Chat

SnapEngage

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES