Home/Live Chat Software/ProProfs Chat vs FocalScopeUpdated on: March 29, 2024

Compare ProProfs Chat vs FocalScope

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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. ..show more

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Santa Monica, California / +1 855-776-7763

USA / +1 (562) 661-8143

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

ESSENTIALS
$15 /User/Month

Features

  • Operator: 1
  • Unlimited Chats
  • Departments & Groups: 3
  • Domains: 1
  • Web, Mobile & Desktop App
  • Chat History: 1 Year
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • Canned Responses: Basic
  • Reports: Basic
  • Customize Logos and Colors
  • White Label: Addon
  • Customer Support: Premium Support

All plan Features

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
PREMIUM
$20 /User/Month

Features

  • Operator: 1
  • Unlimited Chats - Unlimited
  • Departments & Groups: Unlimited
  • Domains: 3
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • White Label: Addon
  • Integrations: Basic
  • Customer Support: Premium Support

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
ENTERPRISE
Custom

Features

  • Unlimited Chats
  • Departments & Groups: Unlimited
  • Domains: Unlimited
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • ProProfs Help Desk: Custom
  • ProProfs Knowledge Base & FAQs: Custom
  • ProProfs Survey maker: Custom
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • API & Single sign-On
  • White Label: Addon
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Integrations: Advanced + Custom Integrations
  • Customer Support: Onboarding & Success Manager

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
View Price Page
Small Cloud
$9 /Month

Per agent per month

  • Up to 2 Agents
  • Up to 2 Email Addresses
  • 2 GB
  • Email Ticketing
  • Live Chat
  • 24/5 Support
Cloud
$39 /Month

Per month per agent

  • Unlimited Email Addresses
  • 30 / 60 / 90 GB
  • Includes the Features of Small Cloud Plans Plus
  • 24/7 Support
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On Premise
$39 /Month

Per month per agent

  • Unlimited GB
  • Includes all the Features of Cloud Plan Plus
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)
Phone System
Custom

Contact vendor for detailed pricing

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
View Price Page

SCREENSHOTS

ProProfs Chat Screenshots
FocalScope Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Salesforce
    NA

ALTERNATIVES

Top alternatives to ProProfs Chat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
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LiveChat

Top alternatives to FocalScope

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat