Home/Live Chat Software/ProProfs Chat vs DriftUpdated on: March 28, 2024

Compare ProProfs Chat vs Drift

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Overview

Summary

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. ..show more

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Santa Monica, California / +1 855-776-7763

Boston, Massachusetts / 855-266-1567

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

ESSENTIALS
$15 /User/Month

Features

  • Operator: 1
  • Unlimited Chats
  • Departments & Groups: 3
  • Domains: 1
  • Web, Mobile & Desktop App
  • Chat History: 1 Year
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • Canned Responses: Basic
  • Reports: Basic
  • Customize Logos and Colors
  • White Label: Addon
  • Customer Support: Premium Support

All plan Features

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
PREMIUM
$20 /User/Month

Features

  • Operator: 1
  • Unlimited Chats - Unlimited
  • Departments & Groups: Unlimited
  • Domains: 3
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • White Label: Addon
  • Integrations: Basic
  • Customer Support: Premium Support

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
ENTERPRISE
Custom

Features

  • Unlimited Chats
  • Departments & Groups: Unlimited
  • Domains: Unlimited
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • ProProfs Help Desk: Custom
  • ProProfs Knowledge Base & FAQs: Custom
  • ProProfs Survey maker: Custom
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • API & Single sign-On
  • White Label: Addon
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Integrations: Advanced + Custom Integrations
  • Customer Support: Onboarding & Success Manager

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
View Price Page
Premium
Custom

Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing.

Features

  • Everything in Free plus:
  • Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations.
  • Basic Lead Routing - Automatically route leads to the right rep.
  • Drift Intel - Identify even anonymous website visitors and personalize their experiences.
  • Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance.
  • Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times.
Advanced
Custom

Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster.

Features

  • Everything in Premium, plus:
  • Fastlane - Drive more qualified pipeline from your lead forms.
  • Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences.
  • A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline.
  • Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams.
  • Role-Based Access Controls - Manage permissions and user experience with three distinct user roles.
Enterprise
Custom

Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience.

Features

  • Everything in Advanced, plus:
  • Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase.
  • Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations.
  • Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants.
  • Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process.
Free
Free

Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses.

​​​​​​​Drift for Early Stage Startups
Custom

For Less than 50 employees.

The software offers Early Stage Startups pricing plan on basis of request.

Add playbook building services
Custom

Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise.

Virtual selling assistants
Custom

Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages.

View Price Page

SCREENSHOTS

ProProfs Chat Screenshots
Drift Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Salesforce
  • Salesforce Marketing Cloud Account Engagement (formerly Pardot)
  • Bizible
  • Slack
  • Adobe Marketo Engage
  • Segment
  • Tray.io
  • Databox
  • Google Sheets
  • Drip
  • Demandbase Orchestration
  • Zendesk Support
  • Poptin
  • 6sense
  • Zapier
  • PieSync
  • Zoom
  • Clearbit
  • Google Calendar
  • Outreach
  • MadKudu
  • HubSpot CRM
  • Front
  • Google Analytics
  • Salesforce
  • Oracle Eloqua
  • ON24
  • Optimizely
  • Okta

ALTERNATIVES

Top alternatives to ProProfs Chat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to Drift

Intercom
Intercom
Shift
Shift
Stable Diffusion XL
Stable Diffusion XL
Powerslide
Powerslide
Getgabs
Getgabs