ProProfs Chat vs Contact At Once Comparison

Remove All ADD PRODUCT ProProfs Chat Contact At Once	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ProProfs Chat Live Chat Software (196 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Contact At Once Live Chat Software (110 Ratings)
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ADD PRODUCT	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ProProfs Chat Live Chat Software (196 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Contact At Once Live Chat Software (110 Ratings)
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Overview

Summary

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. ..show more

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Santa Monica, California / +1 855-776-7763

Melbourne,Australia

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	ESSENTIALS $15 /User/Month Features Operator: 1 Unlimited Chats Departments & Groups: 3 Domains: 1 Web, Mobile & Desktop App Chat History: 1 Year Visitor Tracking Ticketing Ratings & Surveys Canned Responses: Basic Reports: Basic Customize Logos and Colors White Label: Addon Customer Support: Premium Support All plan Features Canned Responses Chat Transcripts Real-Time Chat Real-Time Visitor Monitoring Chat Window Customization Multiple Chat Sessions Operator/Visitor Typing Status Chat Window Templates Custom Chat Image PREMIUM $20 /User/Month Features Operator: 1 Unlimited Chats - Unlimited Departments & Groups: Unlimited Domains: 3 Web, Mobile & Desktop App Chat History: Unlimited Visitor Tracking Ticketing Ratings & Surveys File Transfer Inactivity Timeout Greetings & Announcements Canned Responses: Advanced Supervise Chats Chat Routing Reports: Advanced Customize Logos and Colors Multiple Languages Escalations & Transfer Call Back Advanced Customization Supervisor Dashboard Audit & Admin Controls White Label: Addon Integrations: Basic Customer Support: Premium Support All Plans Include Canned Responses Chat Transcripts Real-Time Chat Real-Time Visitor Monitoring Chat Window Customization Multiple Chat Sessions Operator/Visitor Typing Status Chat Window Templates Custom Chat Image ENTERPRISE Custom Features Unlimited Chats Departments & Groups: Unlimited Domains: Unlimited Web, Mobile & Desktop App Chat History: Unlimited Visitor Tracking Ticketing Ratings & Surveys File Transfer Inactivity Timeout Greetings & Announcements Canned Responses: Advanced ProProfs Help Desk: Custom ProProfs Knowledge Base & FAQs: Custom ProProfs Survey maker: Custom Supervise Chats Chat Routing Reports: Advanced Customize Logos and Colors Multiple Languages Escalations & Transfer Call Back Advanced Customization Supervisor Dashboard Audit & Admin Controls API & Single sign-On White Label: Addon Custom License, Enterprise Security & Ownership Vault Integrations: Advanced + Custom Integrations Customer Support: Onboarding & Success Manager All Plans Include Canned Responses Chat Transcripts Real-Time Chat Real-Time Visitor Monitoring Chat Window Customization Multiple Chat Sessions Operator/Visitor Typing Status Chat Window Templates Custom Chat Image View Price Page	Pro Unlimited $1100 /Month Want your team to focus only on the most serious buyers? Let our experts handle every messaging conversation and send those who are ready to buy directly to your best closers without delay. Includes all the Features of Pro Packages Includes the Features of Pro 75 Plan Plus ll with unlimited managed conversations/mo by our professional messaging experts. Pro 75 $675 /Month Starting from $675 Per Month. Get more help with this co-managed solution, from the only webwide chat to secure, integrated texting and increased expert backup to help you respond instantly anytime...across your digital network. Includes all the Pro Packages Features Includes the Features of Pro 25 Plan Plus All with up to 75 managed conversations/mo by our professional messaging experts. Pro 25 $475 /Month Starting from $475 Per Month. Arm your team with the all-in-one messaging platform for webwide chat, secure, integrated texting and just enough expert backup to help them respond instantly, even after-hours...across your digital network: Pro Package Features Includes Unlimited Chat and Text on Your Site Dealer-Initiated Text Follow-up Mobile Apps for Your Team Hot Opportunity Transfer Expert Answering Backup Partner App and Social Site Integration Video Capabilities Presence-Aware Tech and Single Sign-On Robust Reporting Dedicated Support 5 Textable Numbers Tap-to-Text and Responsive Invitations Multiple Department Setup CRM Integration Unlimited Users Connect with shoppers via chat or text from your sites and various OEM sites. Manage messaging from car search/classified ad listings (Autotrader.com, Cars.com, etc.) Integrate with Facebook Messenger and Google My Business messaging. Text-enable your advertising campaigns, from print to TV, Google AdWords and more. Up to 25 managed conversations/mo by our professional messaging experts. Enterprise Custom Centralized Enterprise management features were built to help unique customers. Set up a secure, brand-compliant mobile messaging network across all their offices and websites. Instantly transfer live conversations to the location of interest (eliminating we *View Price Page*

Compare ProProfs Chat vs Contact At Once

ProProfs Chat

Contact At Once

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES