PrimoDialler vs Aircall Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PrimoDialler

Call Center Software

4.9 100 user ratings

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Aircall

Contact Center Operations Software

4.4 979 user ratings

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Overview

Description	PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful call center features, it comes enhanced with multiple predictive dialer features as well. The platform does not require any complicated installation process and is very easy to use. PrimoDialler features include call log, call recording, call scripting, escalation management, queue management, voice recognition, etc. The software comes designed with progressive dialer, predictive dialer and manual dialer. The software helps in personalizing and streamlining the customer service you intend to offer through your call center. Read more	Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. Read more
Pricing Options	Free Trial Available PrimoDialler Offers Custom plan.	Free Trial Available Starts at $30.0. Offers Custom plan.
SW Score & Breakdown	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 70% Momentum 60% Popularity 79%
SaaSworthy Awards	Not Available	# 3 Fastest Growing # 8 Most Popular

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 100 user ratings	4.4/5 979 user ratings
Ratings Distribution	Excellent 89% Very Good 10% Average 1% Poor 0% Terrible 0%	Excellent 68.2% Very Good 17% Average 4.7% Poor 2.1% Terrible 7.9%
Review Summary	Not Available	Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.
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Pricing

Pricing Options	Free Trial Available PrimoDialler Offers Custom plan.	Free Trial Available Starts at $30.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Quote Based Custom	Essentials $30.00 $30.00 per user / month Professional $50.00 $50.00 per user / month Custom Custom
	View Detailed Pricing	View Detailed Pricing

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