Podium vs Trustpilot Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Podium

Reputation Management Software

4.6 2,169 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Trustpilot

Reputation Management Software

4.1 542 user ratings

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Overview

Description	Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more	Trust Pilot is an excellent customer review management software that assists web based businesses to build trust and create a connection with their customers. As per the current market scenario, there are thousands of businesses open wide for us, providing us numerous options to choose the best. But the question arises, how do we differentiate between the beneficial and the hazardous? To help us choose the best, Trustpilot is a free and open to use software for every company and consumer, an application where everyone can share product reviews. Sharing experiences helps others in making better choices and also benefits the companies in making better sales. It is a proven fact that before buying any commodity, a high proportion of the population first check the web and go through the messages commented by the pre-users. It is there everyone understands how reliable a product or a brand is. And Trust Pilot helps the brand in gaining that reliability. From baby products to high-tech technological goods, comments on the standards and usage of every good are available on the site. Trustpilot does not only help customers buy prudent products but also helps corporations get better sales and stand out in the market with a favorable reputation. They provide a free starter pack for the beginners and a wide range of premium plans for professionals. Read more
Pricing Options	Free Trial Available Starts at $249.00.	Free Trial Not Available Starts at $200.00. Offers Free-forever plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 86% Momentum 62% Popularity 83%	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 89% Momentum 69% Popularity 93%
SaaSworthy Awards	# 4 Fastest Growing # 8 Most Popular	# 2 Most Worthy # 2 Fastest Growing

Features

Total Features	8 Features	7 Features
Common Features for All	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 5 More - Show Less	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 2,169 user ratings	4.1/5 542 user ratings
Ratings Distribution	Excellent 75.6% Very Good 18.1% Average 2.6% Poor 0.7% Terrible 3.1%	Excellent 66.1% Very Good 9.8% Average 4.1% Poor 2.5% Terrible 17.5%
Review Summary	Reviewers generally agree that Podium is an effective platform for businesses looking to manage customer interactions and boost their online presence. Common praise includes its ease of use, comprehensive features, and ability to centralize customer communication into a single platform. Reviewers also appreciate its ability to enhance customer satisfaction and streamline business operations. While some users have reported occasional glitches and setup challenges, overall, Podium is highly regarded for its user-friendly interface, time-saving capabilities, and positive impact on business growth.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $249.00.	Free Trial Not Available Starts at $200.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Essentials $249.00 $289.00 per month Standard $409.00 $449.00 per month Professional $599.00 $649.00 per month	Free Free Standard $200.00 $200.00 per month
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Alternatives

	Reputation Studio 5 Based on 1 Ratings Podium Vs Reputation Studio ChatMeter 4.6 Based on 471 Ratings Podium Vs ChatMeter ReviewRev 1 Based on 1 Ratings Podium Vs ReviewRev ReviewBuzz 4.6 Based on 12 Ratings Podium Vs ReviewBuzz Reputation.com 4.4 Based on 377 Ratings Podium Vs Reputation.com	Reputation.com 4.4 Based on 377 Ratings Trustpilot Vs Reputation.com Reeview Trustpilot Vs Reeview CheckTheReviews ReviewBuzz 4.6 Based on 12 Ratings Trustpilot Vs ReviewBuzz FreshReview 5 Based on 7 Ratings Trustpilot Vs FreshReview
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