Compare Podium vs Shopper Approved

Summary

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. ..show more

Shopper Approved is an intuitive reputation management software that helps companies collect product-specific ratings and reviews in order to amplify their brand value. The software can automatically collect up to 10 times more reviews and ratings and display them anywhere shoppers are looking for, over the internet. In this way, brands can create valuable user-generated content that ultimately enhances their online reputation and SEO. With Shopper Approved, companies can collect all three types of online reviews - product ratings & reviews, seller ratings & reviews and video reviews. The software only collects and displays reviews submitted by the actual and verified customers. It displays 5-stars reviews at platforms with greater visibility rates, like Google Ads, Google Shopping, Google Product Listing Ads (PLA’s) and Facebook. These trustable reviews help users to derive more visibility and generate more traffic and sales. Further, a Survey Destinations tool loaded within helps companies in distributing their review over the internet effectively, thereby adding more value to the entire product base. ..show more

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

• BigCommerce
• Airtable
• Calendly

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