Compare Podium vs Reputology

Summary

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. ..show more

Reputology is a programme that was created to assist businesses, especially those with several locations, in tracking client evaluations, gathering feedback, and other comments in order to improve their products and services. Reputology is connected with social listening and monitoring technologies, as well as customer engagement features, to assist businesses remain on top of what their customers are saying and identify the core causes of both positive and negative feedback. Reputology allows users to monitor business evaluations published on a variety of popular review sites and social media platforms, including Yelp, Google, Facebook reviews, and more. Any business that has to monitor reviews for numerous locations, such as a hotel, restaurant, retail, government, health/medical, and more, will find Reputology to be an excellent partner.Perhaps the most essential element of Reputology is that it assists businesses in identifying the fundamental causes of consumer compliments and complaints and implementing real, long-term improvements as a result of their findings. Characteristics of Reputation Management of Information. Project management, survey management, and feedback management are all important aspects of project management. Dashboards Analytics. ..show more

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

• BigCommerce
• Airtable
• Calendly

NA

Top alternatives to Podium

BirdEye

Opinion Stage

Stadium

Trustpilot

Mention

Top alternatives to Reputology

Trustpilot

BirdEye

Mention

Yotpo

GoSite