Home/Reputation Management Software/Podium vs RepuGenUpdated on: March 28, 2024

Compare Podium vs RepuGen

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. ..show more

RepuGen is an all-in-one healthcare reputation management platform that lets users proactively manage the organization’s reputation effectively. The app plays a vital role in healthcare businesses to improve their patient experience online, which is highly crucial for one's business to flourish and succeed in this competitive market. One can manage their online reputation, monitor their patient’s satisfaction, look into patient service recovery, create workflows that save time and highlight all problems in practice. Besides these, one can easily stay in touch with patients on a consistent basis and improve retention too. The app administers an automated survey process which is quite simple and throws light on the patient’s sentiments immediately after their visit. This app helps users to interact properly, allows effective service recovery actions and strengthens one's online reputation too. Users from different healthcare industries can rely on this app, be it a hospital, healthcare centers, medical groups, IPAs or private practitioners. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Lehi, Utah / +1-833-276-3486

Irvine, CA / 866-246-7891

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
$289 /Month

Features

  • 1000 contacts
  • Up to 3 team members
  • Capture online reviews instantly
  • Easy to use text marketing
  • 100s of app integrations
  • Secure & simple payment processing
Standard
$449 /Month

Features

  • Unlimited contacts
  • Unlimited team members
  • Includes features of Essentials plan, plus
  • Personalized setup & onboarding
  • Website reporting & customization
  • Automated review invitations
  • Customized branding
  • Multimedia marketing messages
Professional
$649 /Month

Features

  • Unlimited contacts
  • Unlimited team members
  • Includes features of the standard plan, plus
  • Automation that streamlines tasks
  • Round-robin lead routing
  • Personalized automated FAQs
View Price Page
Basic
Custom

Review Generation and Satisfaction Monitoring

Features

  • Positive Review Acquisition
  • Negative Review Protection
  • Reputation Trend Reports
  • Satisfaction Trend Reports
  • RepuGen Mobile App
  • Verified Testimonials Page
  • Service Recovery Tools

Marketing Package (Add-ons)

  • Real-time Testimonial Widget
  • Listings Consistency Scan
  • Listing Consistency Assistance
  • Share Reviews to Social Media
  • Automated Holiday and Birthday E-cards
  • Broadcast Message Scheduling
Preferred
Custom

Basic + EMR Integration

Features

  • Includes features of Basic plan, plus
  • Seamless automation
  • EMR Integration
  • Testimonials Badge Code
  • Includes features of Add-ons
Complete
Custom

Preferred + Operations Improvement

Features

  • Includes features of Preferred plan
  • Appointment Confirmation and Reminders
  • 2-way Text Communication
  • A.I. Comment Analysis - Identifies Reasons for Patient Sentiments
  • Includes features of Add-ons
View Price Page

SCREENSHOTS

Podium Screenshots
RepuGen Screenshots

INTEGRATIONS

  • BigCommerce
  • Airtable
  • Calendly
    NA

ALTERNATIVES

Top alternatives to Podium

BirdEye
BirdEye
Opinion Stage
Opinion Stage
Stadium
Stadium
Trustpilot
Trustpilot
Mention
Mention

Top alternatives to RepuGen

Trustpilot
Trustpilot
BirdEye
BirdEye
Mention
Mention
Yotpo
Yotpo
GoSite
GoSite