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BirdEye

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Podium logo
Reputation Management Software

4.6 2,213 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chekkit logo
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Overview

Description Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more Chekkit is a customer experience management software that enables business owners to communicate with their respective clients, close deals, collect new reviews, and get paid via text messages. The software comes equipped with a variety of tools such as reviews, webchat, messenger, payments, video chat, etc., helping users attract more customers from their websites. Chekkit helps organizations leverage a new cycle of success. They can be found online based on 100+ amazing reviews and customers can reach out with their queries via the Web Chat option. Moreover, enterprises can also use the software to build relationships with their loyal clients over videos and texts. Besides, enterprises can also collect payments over text, enabling the customers to pay from their smartphones. Chekkit offers accurate compatibility with major credit cards and payment options like Mastercard, Visa, Google Pay and Apple Pay. Moreover, the software features a simple, fast, and convenient checkout flow for customers that they have never experienced. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $99.00.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    62%
  • Popularity
    83%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    81%
  • Momentum
    67%
  • Popularity
    80%
SaaSworthy Awards # 4 Fastest Growing # 8 Most Popular
Not Available

Features

Total Features
8 Features
8 Features
Common Features for All
    Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts
    Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
    Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement
    Response Management Allows timely responding to the feedback given by the product users/hotel guests
    Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Social Media Metrics Users can measure and improve social media marketing performance
    Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online
  • + 5 More - Show Less
    • Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts
      Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
      Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement
      Response Management Allows timely responding to the feedback given by the product users/hotel guests
      Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Social Media Metrics Users can measure and improve social media marketing performance
      Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 2,213 user ratings
    4.9/5 194 user ratings
    Rating Distribution
    • Excellent

      74.7%
    • Very Good

      17.7%
    • Average

      2.6%
    • Poor

      0.7%
    • Terrible

      4.3%
    • Excellent

      90.7%
    • Very Good

      7.7%
    • Average

      1%
    • Poor

      0.5%
    • Terrible

      0%
    User Sentiments

      Ease of Use, Text Messaging Functionality, Review Generation & Management, Improved Customer Communication

      Inconsistent Mobile App Functionality, Limited CRM Integrations, Inadequate Customer Support Response, Occasional Software Glitches

      Ease of Use, Excellent Customer Support, Improved Customer Communication, Effective Review Management

      Lack of Seamless Integrations, Occasional Software Glitches, Limited Bulk Messaging Functionality, User Interface Improvements Needed

    Review Summary

    Reviewers universally laud Podium's user-friendliness and ease of setup. They appreciate its comprehensive features, highlighting its ability to streamline customer communication, automate tasks, and track customer interactions. Many reviewers also mention Podium's excellent customer support, praising the responsiveness and helpfulness of the team. On the downside, some users have encountered occasional technical glitches and have expressed concerns about the pricing structure. Overall, Podium is a well-received platform that meets the diverse needs of businesses seeking to enhance customer engagement and streamline their operations.

    User reviews for Chekkit highlight a mixed experience. While many users praise its ease of use, affordable pricing, and integration with various platforms for communication and review requests, some express frustration with slow performance, technical glitches, and limited CRM capabilities. The platform's customer service receives generally positive feedback for its responsiveness and helpfulness. Most users agree that Chekkit is a valuable tool for improving online reputation and customer communication, though its functionality and user interface could benefit from further refinement.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Offers Custom plan.
    • Free Trial Available
    • Starts at $99.00.
    Pricing Plans
    Monthly Plans Annual Plans

    Core Custom

    Pro Custom

    Signature Custom

    Chekkit Essentials $99.00 $99.00 per month

    Chekkit Premium $199.00 $199.00 per month

     
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    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Lehi, Utah Located in: Winnipeg, Manitoba
    Contact Details

    +1-833-276-3486

    https://www.podium.com/webchat/

    1 888-919-7719

    https://www.chekkit.io/

    Social Media Handles

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