Home/Reputation Management Software/Podium vs Brand24Updated on: April 19, 2024

Compare Podium vs Brand24

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. ..show more

Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Lehi, Utah / +1-833-276-3486

Florida, United States / +1 (718) 618-4483

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
$289 /Month

Features

  • 1000 contacts
  • Up to 3 team members
  • Capture online reviews instantly
  • Easy to use text marketing
  • 100s of app integrations
  • Secure & simple payment processing
Standard
$449 /Month

Features

  • Unlimited contacts
  • Unlimited team members
  • Includes features of Essentials plan, plus
  • Personalized setup & onboarding
  • Website reporting & customization
  • Automated review invitations
  • Customized branding
  • Multimedia marketing messages
Professional
$649 /Month

Features

  • Unlimited contacts
  • Unlimited team members
  • Includes features of the standard plan, plus
  • Automation that streamlines tasks
  • Round-robin lead routing
  • Personalized automated FAQs
View Price Page
Personal Plus
$49 /Month

Plan Features

  • 5 keywords
  • 5K mentions per month
  • 5 users
  • Update every 12h
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
Professional Premium
$99 /Month

Plan Features

  • 10 keywords
  • 100K mentions per month
  • 10 users
  • Update every hour
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
Professional Max
$199 /Month

Plan Features

  • 20 Keywords
  • 250K mentions per month
  • 99 users
  • Realtime update
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Interactions
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
  • Consultant
View Price Page

SCREENSHOTS

Podium Screenshots
Brand24 Screenshots
View 9 screenshot(s)

INTEGRATIONS

  • BigCommerce
  • Airtable
  • Calendly
    NA

ALTERNATIVES

Top alternatives to Podium

BirdEye
BirdEye
Opinion Stage
Opinion Stage
Stadium
Stadium
Trustpilot
Trustpilot
Mention
Mention

Top alternatives to Brand24

SentiOne
SentiOne
Meltwater
Meltwater
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Mention
Hootsuite
Hootsuite
Brandwatch
Brandwatch