Home/CRM Software/Pipedrive vs Freshworks 360Updated on: January 27, 2023

Compare Pipedrive vs Freshworks 360

96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!
Act! CRM Software (441 Ratings)
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!

Act!

CRM Software (441 Ratings)
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Overview

Summary

A CRM software built with intuitive interfaces, clean layouts and a simple user experience to help you manage your customer relations efficiently. An easy to customise software, Pipedrive CRM serves you the way you want to, according to your needs. The software is built around sales pipeline monitoring methodology, which offers a quality visual interface prompting users you to take appropriate action, stay organised and monitor challenging sales process. The email integration feature connects automatically to the contacts and displays everything that’s happening with a particular prospect at one place. ..show more

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..show more

Maximizer is CRM software that helps companies build strong customer relationships. It has Sales Pipeline CRM, CRM for marketing activities, and Customer Service CRM. The Sales CRM lets users store all their customer information in one convenient and easy to use workspace. Users can manage accounts, route leads effectively, get visibility into their entire sales pipeline and revenue, and collaborate on sales opportunities. Users can also standardize their processes and promote best practices with reusable action plan templates. CRM for Marketing helps users drive effective campaigns and generate leads to improve their campaign success and track the data better. It lets users manage all their prospect interactions on a single platform. Users can create automated campaigns, track the results, and know the return on investment using the ROI calculator. Customer Service CRM empowers the users' team with everything they need to effectively track, manage, and resolve issues efficiently and quickly. The support team can create, manage, and resolve cases much faster using Maximizer. ..show more

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups. ..show more

Features

Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services

Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.

List Management Enables management of multiple lists and communications with them

Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI

Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.

Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity

Referral Tracking Track and manage your referred customers.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York

San Mateo, California / +1 650 513 0514

Vancouver, Canada

Denver, Colorado / +1 866-873-2006

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
$15 /User/Month

Features

  • Lead, deal, calendar and pipeline management
  • Simple data import and easy customization
  • 24/7 support and 275+ integrations
Advanced
$29 /User/Month

Features

  • Lead, deal, calendar and pipeline management
  • Simple data import and easy customization
  • 24/7 support and 275+ integrations
  • Full email sync with templates and scheduling
  • Group emailing plus open and click tracking
  • Workflow builder with triggered automations
Professional
$59 /User/Month

Features

  • Lead, deal, calendar and pipeline management
  • Simple data import and easy customization
  • 24/7 support and 275+ integrations
  • Full email sync with templates and scheduling
  • Group emailing plus open and click tracking
  • Workflow builder with triggered automations
  • One-click calling and call tracking
  • Create, manage and e-sign documents and contracts
  • Revenue projections, forecasts and enhanced custom reporting
Enterprise
$119 /User/Month

Features

  • Lead, deal, calendar and pipeline management
  • Simple data import and easy customization
  • 24/7 support and 275+ integrations
  • Full email sync with templates and scheduling
  • Group emailing plus open and click tracking
  • Workflow builder with triggered automations
  • One-click calling and call tracking
  • Create, manage and e-sign documents and contracts
  • Revenue projections, forecasts and enhanced custom reporting
  • Unlimited user permission and visibility settings
  • Additional and heightened security preferences
  • Implementation program and phone support
  • No feature usage limits
View Price Page
Freshworks 360
Custom

Features

  • Analytics
  • Neo Admin Center
  • Collaboration
  • Events and notifications
  • Unified Customer Record
View Price Page
Small Office
$29 /User/Month

Features

  • Up and running in no time
  • Multi-level security
  • World-class customer care from real people
  • On-time, on-budget customizations

Insights
$49 /User/Month

Features

  • Up and running in no time
  • Rock-solid security
  • World-class customer care from real people
  • Lower total cost of ownership
Business Plus
$49 /User/Month

Features

  • Unique setup matching your business processes
  • Unlimited support from Live CRM experts
  • Secure Canadian Tier IV-certified data centers
  • Lower total cost of ownership
View Price Page
Starter (Act! CRM)
$18 /User/Month

Basic CRM + eMarketing

Features

  • Customer management
  • Task & activity management
  • Calendar
  • Notes & history
  • Companies
  • Act! Companion - Mobile App
  • Dashboard
  • Groups and Search
    • Dynamic Lists
    • Global Search
  • Opportunity and Pipeline Management
    • Opportunity Management
  • Administration and Customization
    • Preferences - Partia
    • User management
  • Platform and Technology
    • Data import tool
    • Cloud storage - 2 GB
    • Additional Cloud Storage (per 4Gb) : $5 per Month
  • EMarketing (Included)
    • Contacts - Unlimited
    • Email sends/mo - 2,500
    • Email marketing
    • 170+ responsive templates
    • Interactive template editor
    • Email tracking & metrics
    • Turnkey campaigns
    • HTML email editor
    • Drip marketing
    • Visual workflow designer
    • Campaign calendar
    • Deliverability & Compliance Tools
  • Service and Add-Ons
    • Additional email sends - Add'l 2,500 sends per Month : $10 per Month
    • Additional domains (per domain) - $50 per Month
  • Customer Support
    • Getting started webinars/Q&A
    • Self-Service Resources - Guides
    • Knowledgebase
    • Web chat1
    • Professional services2 - $99 per Hour

Note :

*Please select the region selector at the top of this page to see product availability and pricing for your region.
1US: M-F 7:00am-8:00pm Eastern
2Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.

Professional (Act! CRM)
$35 /User/Month

Full-featured CRM + eMarketing

Features

  • Includes features of Starter plan, plus
  • Opportunity and Pipeline Management
    • Sales Process Management
    • Products & Pricing
    • Sales Opportunity Kanban Board
  • Integrations
    • Microsoft Integration
    • Google Integration
    • Zoom Integration
    • QuickBooks Integration
  • Administration and Customization
    • Preferences
    • User management
    • Custom fields
  • Platform and Technology
    • Data import tool
    • Cloud storage - 4 GB
  • EMarketing Included
    • Social sharing
    • Landing pages
    • Surveys
  • Marketing Automation
    • Marketing Automation to CRM workflow
    • Response-driven nurture marketing
    • Advanced lead capture
    • Lead management & scoring
    • Event marketing
  • Services and Add-Ons
    • SMS - phone number + 500 sends per Month - $625 per Month
    • SMS - per additional 500 sends per Month - $5 per Month
  • Customer Support
    • Product support by phone1
    • Product support via remote access
Expert (Act! CRM)
$65 /User/Month

Advanced CRM + eMarketing

Features

  • Includes features of Professional plan, plus
  • Platform and Technology
  • Cloud storage - 6 GB
  • EMarketing Included
    • Email sends/mo - 50,000
  • Marketing Automation
    • Asset Tracking tracking
    • Website activity tracking
    • Progressive profiling
    • A/B testing
  • Customer Support
    • Saturday phone support
    • Appointment setting
    • Priority queuing
Act Premium (Act! premium)
$37.5 /User/Month

billed Yearly

Full-featured CRM for individuals and teams

Features

  • Rich account management
  • Calendar & activity tracking
  • Dynamic sales pipeline management
  • Act! Insight analytics
  • Office, Outlook®, & Google™ integration
  • Act! Companion mobile app
  • Act! Marketing Automation (Basic tier)
  • Data import tool
  • Expert technical support3
  • Windows® 11 compatible

Featured add-on

1. Marketing Automation : Basic (Included)

Entry-level email marketing capabilities to help you get the word out and stay in touch.

  • 2,500 emails per month to unlimited contacts
  • Email marketing
  • 170+ responsive templates
  • Interactive template editor
  • Email tracking & metrics
  • Drip marketing 1
  • Visual workflow designer 1
  • Campaign calendar
  • Deliverability & compliance tools

2. Select - +$79 per Account per Month billed Yearly

Powerful marketing automation features to engage your customers and grow your business

  • 25,000 emails per month to unlimited contacts
  • Includes features of Basic plan, plus
  • Turnkey campaigns
  • HTML email editor
  • Social sharing
  • Landing pages
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Team Management

3. Complete - +$199 per Account per Month billed Yearly

Full-featured marketing automation and time-saving CRM workflow to connect your sales and marketing efforts

  • 50,000 emails per month to unlimited contacts
  • Includes features of Select plan, plus:
  • Marketing automation to CRM workflow
  • Response-driven nurture marketing
  • Asset tracking
  • Advanced lead capture
  • Lead management & scoring
  • Event marketing
  • Website activity tracking

4. Advanced - +$399 per Account per Month billed Yearly

Sophisticated marketing automation features and valuable consulting services to fast-track your success

  • 100,000 emails per month to unlimited contacts
  • Includes features of Complete plan, plus
  • Progressive profiling
  • A/B testing

Additional add-ons

  • Enhanced Support : + $10 per User per Month billed Yearly

Experience VIP service with feature guidance by phone, remote support on request, dedicated web chat, and more.

  • Custom Tables : +$10 per User per Month billed Yearly

Unlock the full potential of Act!. Leverage the power of Custom Tables to bring complex data sets, unique business processes, and specialized industry practices together in Act!.

View Price Page

SCREENSHOTS

Pipedrive Screenshots
View 4 screenshot(s)
Freshworks 360 Screenshots
View 0 screenshot(s)
Maximizer CRM Screenshots
View 4 screenshot(s)
Act! Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • Google Drive
    NA
  • Quickbooks
  • Zapier
  • MailChimp
  • Gmail
  • DocuSign
  • Zoom

ALTERNATIVES

Top alternatives to Pipedrive

Trello
Trello
Copper (ProsperWorks CRM)
Copper (ProsperWorks CRM)
ActiveCampaign
ActiveCampaign
monday.com
monday.com
Freshsales
Freshsales

Top alternatives to Freshworks 360

Zoho CRM
Zoho CRM
Salesforce
Salesforce
Pipedrive
Pipedrive
SugarCRM
SugarCRM
Keap
Keap