Compare Pipedrive vs Freshworks 360

Summary

A CRM software built with intuitive interfaces, clean layouts and a simple user experience to help you manage your customer relations efficiently. An easy to customise software, Pipedrive CRM serves you the way you want to, according to your needs. The software is built around sales pipeline monitoring methodology, which offers a quality visual interface prompting users you to take appropriate action, stay organised and monitor challenging sales process. The email integration feature connects automatically to the contacts and displays everything that’s happening with a particular prospect at one place. ..show more

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..show more

Maximizer is CRM software that helps companies build strong customer relationships. It has Sales Pipeline CRM, CRM for marketing activities, and Customer Service CRM. The Sales CRM lets users store all their customer information in one convenient and easy to use workspace. Users can manage accounts, route leads effectively, get visibility into their entire sales pipeline and revenue, and collaborate on sales opportunities. Users can also standardize their processes and promote best practices with reusable action plan templates. CRM for Marketing helps users drive effective campaigns and generate leads to improve their campaign success and track the data better. It lets users manage all their prospect interactions on a single platform. Users can create automated campaigns, track the results, and know the return on investment using the ROI calculator. Customer Service CRM empowers the users' team with everything they need to effectively track, manage, and resolve issues efficiently and quickly. The support team can create, manage, and resolve cases much faster using Maximizer. ..show more

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups. ..show more

Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services

Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.

List Management Enables management of multiple lists and communications with them

Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI

Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.

Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity

Referral Tracking Track and manage your referred customers.

• Google Drive

NA

• Quickbooks
• Zapier
• MailChimp

• Gmail
• DocuSign
• Zoom

Top alternatives to Pipedrive

Trello

Copper (ProsperWorks CRM)

ActiveCampaign

monday.com

Freshsales

Top alternatives to Freshworks 360

Zoho CRM

Salesforce

Pipedrive

SugarCRM

Keap