Paldesk vs Jitbit Helpdesk Comparison

Remove All ADD PRODUCT Paldesk Jitbit Helpdesk	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Paldesk Live Chat Software (25 Ratings)	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Jitbit Helpdesk Help Desk Software (167 Ratings)
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Paldesk Live Chat Software (25 Ratings)

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Jitbit Helpdesk Help Desk Software (167 Ratings)

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ADD PRODUCT	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Paldesk Live Chat Software (25 Ratings)	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Jitbit Helpdesk Help Desk Software (167 Ratings)
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Jitbit Helpdesk

Help Desk Software (167 Ratings)

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Overview

Summary

Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

New York, New York

Edinburgh, Scotland - BH16 6FH / +1 646-397-7708

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Rookie $11 /User/Month $11 per agent per month billed monthly $9 per agent per month billed yearly Features 1 Widget Easy Pop-up Widget Customization Feedback Forms (5) Early Stage $19 /User/Month $19 per agent per month billed monthly $14 per agent per month billed yearly Features Includes features of Rookie plan, plus Unlimited Widgets Widget Triggers KnowledgeBase (1) Feedback Forms (15) Rising Star $29 /User/Month $29 per agent per month billed monthly $22 per agent per month billed yearly Features Includes features of Early Stage plan, plus ‍Ticketing System KnowledgeBase (unlimited) Feedback Forms (unlimited) Visitor Overview (unlimited) View Price Page	Freelancer $29 /Month The essentials to provide basic support for clients Features 1 agent Unlimited storage All the core features iOS/Android apps Custom domain Startup $69 /Month For aspiring teams getting traction Features 4 agents Unlimited storage All the core features iOS/Android apps Custom domain Company $129 /Month Established profitable businesses Features 7 agents Unlimited storage All the core features iOS/Android apps Custom domain Downloadable backup Enterprise $249 /Month Big and serious enterprises with thousands of clients Features 9 agents, $29 extra Unlimited storage All the core features iOS/Android apps Custom domain Downloadable backup Hide "powered by Jitbit" Expedited support HIPAA compliance, BAA Small (For Your Server) $2199 Others Medium sized support teams Features 10 agents Free upgrades for 1 year Perpetual license Company (For Your Server) $3799 Others For established profitable businesses Features 20 agents Free upgrades for 1 year Perpetual license iOS/Android apps API, SAML Enterprise (For Your Server) $6499 Others For enterprise-scale internal & external support Features Unlimited agents Free upgrades for 1 year Perpetual license iOS/Android apps API, SAML Expedited support Source Codes Custom Need to review and modify the source codes Features Unlimited agents Free upgrades for 1 year Perpetual license iOS/Android apps API, SAML Expedited support Source codes included View Price Page

Compare Paldesk vs Jitbit Helpdesk

Paldesk

Jitbit Helpdesk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES