Freshdesk Contact Center (Formerly Freshcaller) |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more. Read more | Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 13 Most Popular # 4 Fastest Growing | # 2 Most Worthy # 3 Fastest Growing |
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Overall, users appreciate Help Scout's user-friendly interface, ease of use, and robust features. They commend its ticketing system, live chat functionality, and knowledge base builder. Reviewers highlight the software's prompt and helpful customer support, along with its ability to streamline communication and improve customer satisfaction. However, some users express concerns regarding its pricing and occasional technical issues. Additionally, a few reviewers suggest improvement in the reporting and analytics capabilities. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Rookie $9.00 $11.00 per user / month Early Stage $14.00 $19.00 per user / month Rising Star $22.00 $29.00 per user / month |
Standard $20.00 $25.00 per user / month Plus $40.00 $50.00 per user / month Pro $65.00 $65.00 per user / month |
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| Company Details | Located in: New York, New York | Located in: Boston, Massachusetts Founded in: 2011 |
| Contact Details |
Not available https://www.paldesk.com/ |
Not available https://www.helpscout.com/ |
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