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The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Summary |
OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses. OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides. Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure that the agents have included all the important information within the solution email. ..show more |
Redmine is a web-based project management and problem tracking solution that enables the user to manage projects. It is free and open source. It gives users the ability to manage numerous projects and subprojects. It has project-specific wikis and forums, as well as time tracking and role-based access control. Redmine comes with calendars and Gantt charts to help visualize projects and their deadlines. It provides a repository browser and diff viewer, alongwith integration for different version control frameworks. Users can create tasks quickly and clearly, and display the important route with Redmine. You can also visualize your Redmine data with interactive and easy-to-use graph modifications and predefined dashboards. Meetings, invites, and Outlook connectivity are all included in Redmine’s full-featured calendar. All Redmine users have access to an easy-to-use task scheduling system too. The platform’s plug-in focuses on task management on mobile devices. It supports 49 languages and is cross-platform. It also supports a variety of SCM integration options, like SVN, Git, Bazaar and Darcs. Multiple LDAP authentication methods are supported too with this platform. ..show more |
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more |
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more |
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Freshdesk Contact Center (Formerly Freshcaller)
ManageEngine Analytics Plus
Jira Service Desk
Request Tracker
Zendesk Talk
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monday.com
Smartsheet
Asana
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