Home/Help Desk Software/osTicket vs AteraUpdated on: March 29, 2024

Compare osTicket vs Atera

96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk
Freshdesk Help Desk Software (2241 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk
Jitbit Helpdesk Help Desk Software (137 Ratings)
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2241 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk

Jitbit Helpdesk

Help Desk Software (137 Ratings)
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Overview

Summary

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. ..show more

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Alexandria, Louisiana / +1 318-290-3674

Tel Aviv, Israel

San Bruno, California / +1 (866) 832-3090

Edinburgh, Scotland - BH16 6FH / +1 646-397-7708

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Open Source
Free

Features

  • Community Support
  • Email Integration Supported
Cloud Hosted
$12 /User/Month

Features

  • Powered by a support system
  • Email Integration Supported
  • Email & phone ongoing support
  • Free Walk-through Session
  • Managed Upgrades & Maintenance
  • Rock-solid infrastructure, guaranteed uptime
  • Daily Backups, Redundant Platform
Virtual Appliance
Custom

Features

  • Includes everything in Cloud-hosted plan, plus
  • Customized to fit your business needs
View Price Page
Pro (MSP)
$119 /User/Month

Features

  • Remote management, automations & scripting
  • Windows support
  • Remote monitoring and alerts
  • Patch management
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • API Access
  • Reports
  • Helpdesk & ticket automation
  • Custom support addresses (up to 5)
  • Customer support portal
  • SLA and automated time tracking
  • File view
  • Contracts & invoicing
  • Azure AD integration
  • Audit log
  • Mobile app (iOS & Android)
Growth (MSP)
$149 /User/Month

Features

  • Includes features of Pro plan, plus
  • Mac and Linux support
  • Remote access using AnyDesk
  • Splashtop concurrent sessions (unlimited)
  • Custom support addresses (up to 10 )
  • Advanced analytics
  • Chat with end users
  • Custom asset types (up to 5)
  • File transfer (up to 15GB per month)
  • Extended retention audit log
  • Integrations with QuickBooks Online & Xero
  • CSV QuickBooks Desktop export
Power (MSP)
$199 /User/Month

Features

  • Includes features of Growth plan, plus
  • Custom analytics
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 50GB per month)
  • Audit log - 1 year retention
  • Data recovery
Super Power (MSP)
Custom

Enterprise-grade services that accelerate response time

Features

  • Includes features of Power plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Customer Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA%*
  • AI Suite
Professional (IT Department)
$169 /User/Month

Features

  • Remote management, automations & scripting
  • Windows, Mac and Linux support
  • Remote monitoring and alerts
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • Patch Management
  • Azure AD integration
  • Reports
  • Ticket automation
  • Audit log
  • Custom support address
  • Service portal
  • File view and transfer (up to 15GB per month)
  • Mobile app (iOS & Android)
Expert (IT Department)
$199 /User/Month

Features

  • Includes features of Professional plan, plus
  • Remote access using Anydesk
  • Splashtop concurrent sessions (unlimited)
  • Chat with end users
  • 7 preset reports
  • Ticket auto - tagging
  • Custom assets types (up to 5)
  • File transfer (up to 50GB per month)
  • Extended audit log
  • Custom support addresses (up to 2)
Master (IT Department)
$239 /User/Month

Features

  • Includes features of Expert plan, plus
  • Build your own reports
  • Audit log - 1 year retention
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 80GB per month)
  • Data recovery
Enterprise (IT Department)
Custom

For departments who need enterprise-grade services and integrations

Features

  • Includes features of Master plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Service Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA*
  • AI Suite
View Price Page
Free
Free

Get going for free

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log (Freddy)
  • Skill-based routing
  • Knowledge base approval workflow (Freddy)
  • Flexible knowledge base hierarchy (Freddy)
  • IP range restriction (Freddy)
  • Auto-triage (Freddy)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
View Price Page
Freelancer
$29 /Month

The essentials to provide basic support for clients

Features

  • 1 agent
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Startup
$69 /Month

For aspiring teams getting traction

Features

  • 4 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Company
$129 /Month

Established profitable businesses

Features

  • 7 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
Enterprise
$249 /Month

Big and serious enterprises with thousands of clients

Features

  • 9 agents, $29 extra
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
  • Hide "powered by Jitbit"
  • Expedited support
  • HIPAA compliance, BAA
Small (For Your Server)
$2199 Others

Medium sized support teams

Features

  • 10 agents
  • Free upgrades for 1 year
  • Perpetual license
Company (For Your Server)
$3799 Others

For established profitable businesses

Features

  • 20 agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
Enterprise (For Your Server)
$6499 Others

For enterprise-scale internal & external support

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
Source Codes
Custom

Need to review and modify the source codes

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
  • Source codes included
View Price Page

SCREENSHOTS

osTicket Screenshots
View 11 screenshot(s)
Atera Screenshots
View 7 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)
Jitbit Helpdesk Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • GitHub
  • Wix
  • Slack
  • Jira
  • TeamViewer
  • Ninite Pro
  • IT Glue
  • Quickbooks
  • Freshbooks
  • Xero
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
  • WordPress
  • Visual Studio IDE
  • Dropbox Business
  • Asana
  • Slack
  • SurveyMonkey
  • GitHub
  • Trello
  • GitLab
  • Harvest
  • Google Drive
  • Zapier
  • Jira

ALTERNATIVES

Top alternatives to osTicket

OTRS
OTRS
Request Tracker
Request Tracker
Spiceworks Network Monitor
Spiceworks Network Monitor
GLPI
GLPI
UVdesk
UVdesk

Top alternatives to Atera

Kaseya BMS
Kaseya BMS
Microsoft Intune
Microsoft Intune
N-able MSP Manager
N-able MSP Manager
ConnectWise Control
ConnectWise Control
Syncro
Syncro