Home/Live Chat Software/Olark vs VicodoUpdated on: March 28, 2024

Compare Olark vs Vicodo

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Olark
Olark Live Chat Software (278 Ratings)
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Olark

Olark

Live Chat Software (278 Ratings)
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. ..show more

Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Wilmington, Delaware

Berlin, Germany

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Olark Live Chat
Custom

Features

  • Unlimited chat history
  • Customizable chatbox
  • Data security
  • Advanced reporting
  • Advanced privacy features
  • Realtime reporting
  • Agent groups
  • Targeted chat
  • Integrations
Olark Live Chat Pro
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team
  • Payment options: Credit card, PO, invoicing
  • Dedicated account manager
  • Video chat, SMS, or call us for help
  • Access to professional services - legal, security, accessibility, engineering
  • First priority in our support queue
Olark Live Chat (Self-Service)
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team: Available for an additional fee
  • Payment options: Credit card only
View Price Page
Startup
$14.14 /Month

$14.14 per Month billed Annually

$16.96 per Month billed Monthly

For 3 operators

Features

  • 250 Live Video Minutes
  • 24h Video Archiving
  • Appointment Invites by E-Mail
  • Unlimited cases
  • Unlimited Text Chats

All the Plans includes these Features

  • Real-Time Video Calls
  • HD Resolution
  • Video Recordings
  • Invidations
  • Search and Filters
  • Textchat
  • Team Management
  • Operator Profiles
  • EU Server
  • HIPAA
  • SSL
  • Scalability
  • Global CDN
  • End-To-End encryption
Advanced
$56.54 /User/Month

$56.54 per Operator per Month billed Annually

$67.85 per Operator per Month billed Monthly

Fits perfect for expending business

Features

  • Includes features of Startup plan, plus
  • 5000 Live Video Minutes
  • 14 Days Video Archiving
  • 50 Appointment Invites by SMS
  • Video Snapshots
  • Send and Receive Files
  • Includes features of All Plan
Enterprise
Custom

Especially suitable for large teams with special requirements

Features

  • Individual Video Minutes
  • Individual Video Archiving
  • Individual Amount of SMS
  • Your Own Branding
  • Premium Support
  • Individual SLA
  • Individual Feature Set
  • Includes features of All Plan

Contact the vendor to get the latest pricing detail.

View Price Page

SCREENSHOTS

Olark Screenshots
Vicodo Screenshots

INTEGRATIONS

  • Nutshell
  • Drupal
  • ActiveCampaign
  • WooCommerce
  • Google Analytics
  • Google Meet
  • MailChimp
  • Constant Contact
    NA

ALTERNATIVES

Top alternatives to Olark

Intercom
Intercom
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
LiveChat
LiveChat

Top alternatives to Vicodo

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat