Home/Live Chat Software/Olark vs CustomerlyUpdated on: March 28, 2024

Compare Olark vs Customerly

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Olark
Olark Live Chat Software (278 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Olark

Olark

Live Chat Software (278 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. ..show more

Customarily is a customer lifecycle software explicitly built to help client-facing businesses to manage their relationship with customers. This tool offers support, collects feedback, and automates processes, such as requesting routing and email marketing. Customarily is a very useful tool that assists businesses to increase sales, revenue, and customer relationships through live chat software that provides the support of video calls, knowledge base, typing reviews, and surveys. Customarily software manages the businesses and the entire customer lifecycle by creating and prospering relationships with customers. This all-in-one software offers models for customer intelligence marketing survey and CRM; all these models are completely incorporated to offer streamlined Customer Management workflows. Customerly will prove to be an effective tool for businesses as it helps them segment customers within customerly tools to send automated surveys or messages or deliver targeted marketing campaigns. Moreover, the customary offers tools to design newsletters and build email templates and campaigns that can be analyzed regarding click and open rates. Customarily offers top-class support for businesses offering basic, pro, and enterprise pricing strategies for solopreneurs and enterprises. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Wilmington, Delaware

Dublin, Ireland

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Olark Live Chat
Custom

Features

  • Unlimited chat history
  • Customizable chatbox
  • Data security
  • Advanced reporting
  • Advanced privacy features
  • Realtime reporting
  • Agent groups
  • Targeted chat
  • Integrations
Olark Live Chat Pro
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team
  • Payment options: Credit card, PO, invoicing
  • Dedicated account manager
  • Video chat, SMS, or call us for help
  • Access to professional services - legal, security, accessibility, engineering
  • First priority in our support queue
Olark Live Chat (Self-Service)
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team: Available for an additional fee
  • Payment options: Credit card only
View Price Page
Basic
Free

Features

  • Included 2 teammates
  • 30 days history
  • Unlimited contacts
  • Live Chat
  • Conversation Inbox
  • Help center
  • Mobile App
Startup
$29 /Month

Features

  • Included 5 teammates
  • 180 days history
  • 2,000 Free Contacts
  • Email Marketing
  • Marketing Automation
  • CRM
  • Out of office
  • Pre-Chat Surveys
  • In-Chat Help Center
  • Chat with Us
  • Live Chat custom icons
  • Help Center custom domain
  • Facebook Messenger
  • Typing Previews
  • Email Ticketing Forward
  • Private Notes
  • Zapier Integration
  • Calendly Integration
  • Block Users
Pro
$87 /Month

Features

  • Included 10 teammates
  • Unlimited days history
  • 5,000 Free Contacts
  • Video Call & Screen share
  • AutoReply
  • In-Chat Surveys
  • NPS Surveys
  • Canned Responses
  • Smart Assignment rules
  • Live Translate
  • Remove Branding
Enterprise
$159 /Month

Features

  • 10+ teammates
  • Unlimited days history
  • Tailored contacts
  • Team Reports
  • Hand-by-hand setup
  • Quicker Customer Support
  • Tailored Contacts
View Price Page

SCREENSHOTS

Olark Screenshots
Customerly Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Nutshell
  • Drupal
  • ActiveCampaign
  • WooCommerce
  • Google Analytics
  • Google Meet
  • MailChimp
  • Constant Contact
  • WordPress
  • Google Analytics
  • Shopify
  • Zapier
  • Google Tag Manager

ALTERNATIVES

Top alternatives to Olark

Intercom
Intercom
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
LiveChat
LiveChat

Top alternatives to Customerly

Intercom
Intercom
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
LiveChat
LiveChat