Nextiva vs Dialpad Talk Comparison

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva

Call Center Software

4.6 2,763 user ratings

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Dialpad Talk

VoIP Providers

4.6 312 user ratings

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Overview

Description	Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more	Dialpad Talk is a flexible and scalable business phone system. However, the available features make it go beyond merely a phone system. For clients can use this particular to connect to groups, send multiple messages at once and have seamless video conferences. The platform has been designed in a manner to provide client organisations with the required flexibility for communications, offering a whole range of channels to choose from. Phone number porting is another of the features that make Dialpad Talk a convenient option for most businesses. In-built support allows porting phone numbers with absolute ease and zero hassles. Further, Dialpad Talk gets completely integrated CCaaS support for businesses having their contact centres and support teams. Simply put, it allows contact centres to make and manage calls from the same platform simultaneously while handling customer-centric calls and queries. Forwarding calls to a maximum of five contacts at a time is again a noteworthy feature found within. Read more
Pricing Options	Free Trial Not Available Starts at $18.95. Offers Custom plan.	Free Trial Available Starts at $15.00. Offers Custom plan.
SW Score & Breakdown	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 92% Momentum 61% Popularity 100%
SaaSworthy Awards	# 1 Most Popular # 1 Most Searched	Not Available

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online

Reviews & Ratings

User Rating	4.6/5 2,763 user ratings	4.6/5 312 user ratings
Ratings Distribution	Excellent 74.7% Very Good 15.7% Average 4% Poor 1.3% Terrible 4.3%	Excellent 68% Very Good 24.1% Average 4.6% Poor 1.3% Terrible 2%
Review Summary	Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.	Dialpad Talk users commend its user-friendly interface, ease of use, and smooth integration with other business tools. It streamlines communication, enhances team collaboration, and offers reliable call quality. Additionally, its mobile app is praised for its convenience and functionality, enabling users to stay connected on the go. However, some users have reported occasional technical glitches and suggest improvements in customer support responsiveness. Overall, Dialpad Talk is a highly rated business phone system, receiving an average rating of 4.5 out of 5, and is well-received for its user-centric design, effective features, and seamless integration capabilities.
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Pricing

Pricing Options	Free Trial Not Available Starts at $18.95. Offers Custom plan.	Free Trial Available Starts at $15.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom	Standard $15.00 $15.00 per user / month Pro $25.00 $25.00 per user / month Enterprise Custom
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Alternatives

	Vonage Contact Center 4.3 Based on 55 Ratings RingCentral Contact Center 4.1 Based on 281 Ratings Dialpad Contact Center 4.3 Based on 207 Ratings Call Center Studio 4.7 Based on 63 Ratings Nextiva Vs Call Center Studio uContact 4.6 Based on 80 Ratings Nextiva Vs uContact	Vonage Business 3.7 Based on 880 Ratings Dialpad Talk Vs Vonage Business 4PSA VoipNow 4.7 Based on 9 Ratings VoIPstudio 4.7 Based on 1307 Ratings Ringover 5 Based on 20 Ratings CloudPhone 3.3 Based on 8 Ratings
	View All Nextiva Alternatives	View All Dialpad Talk Alternatives