Home/Call Center Software/Nextiva vs CloudTalkUpdated on: March 28, 2024

Compare Nextiva vs CloudTalk

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Nextiva
Nextiva Call Center Software (2753 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

ADD PRODUCT
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Nextiva

Nextiva

Call Center Software (2753 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

Overview

Summary

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. ..show more

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Scottsdale, Arizona / +1 800-799-0600

New York City, New York / +1 888-487-1675

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential (Business communication)
$25.95 /User/Month

Features

  • Unlimited voice & video calling
  • Voicemail
  • Toll-free numbers
  • Outlook/Google Contacts Integrations
  • Unlimited internet fax
Professional (Business Communication)
$30.95 /User/Month

Features

  • Everything in Essential, plus:
  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing
  • Screensharing
  • Auto attendant (multi-level)
  • Mobile and Desktop SMS/MMS
  • Salesforce/HubSpot Integrations
Enterprise (Business Communication)
$40.95 /User/Month

Features

  • Everything in Professional, plus:
  • Unlimited participants on voice & video conferencing
  • Call recording
  • Unlimited video conference recording
  • Voicemail transcription
  • Microsoft Teams/Custom Integrations
  • Single Sign On
Core (Contact Centre)
Custom

Features

  • Blended inbound/outbound
  • Agent desktop plus
  • Geo redundancy
  • Call recording
  • Nextiva Business Phone Service integration

Premium (Contact Centre)
Custom

Features

  • EVERYTHING IN CORE, PLUS:
  • Chat
  • Email
  • SMS
  • Essential quality management (QM)
Optimum (Contact Centre)
Custom

Features

  • EVERYTHING IN PREMIUM, PLUS:
  • Enterprise quality management (QM)
  • Proactive notification
  • Enterprise workforce management (WFM)
Ultimate (Contact Centre)
Custom

Features

  • EVERYTHING IN OPTIMUM, PLUS:
  • Interactions analytics
  • Graphical no-code workflows
  • Entire workflow automation suite
View Price Page
Starter
$30 /User/Month

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
Essential
$40 /User/Month

Features

  • All Starter features, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert
$60 /User/Month

Features

  • All Essential features, plus
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text
  • Single Sign-On (SSO)
  • SQL Exporter
  • Unlimited concurrent calls
Custom
Custom

Features

  • All Expert features, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
View Price Page

SCREENSHOTS

Nextiva Screenshots
CloudTalk Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • Intercom
  • Freshdesk
  • LiveAgent
  • Zoho CRM
  • HubSpot CRM
  • BigCommerce
  • Salesforce
  • Pipedrive CRM
  • Shopify
  • Zapier

ALTERNATIVES

Top alternatives to Nextiva

OpenPhone
OpenPhone
8x8
8x8
Grasshopper
Grasshopper
Vonage Business
Vonage Business
Dialpad Talk
Dialpad Talk

Top alternatives to CloudTalk

Twilio Flex
Twilio Flex
Dialpad Talk
Dialpad Talk
RingCentral Office
RingCentral Office
OpenPhone
OpenPhone
JustCall
JustCall