93%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
95%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
|
---|---|---|
Visit Website
|
Visit Website
|
ADD PRODUCT
|
93%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
95%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
---|---|---|
Visit Website
|
Visit Website
|
Summary |
Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. ..show more |
CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. ..show more |
Auto Call Recording Automatically records all the ongoing calls. |
|
|
Call Monitoring Allows you listen to all inbound and outbound calls. |
|
|
Concurrency Support Allows you to manage multiple calls concurrently |
|
|
IVR Support Interactive voice recognition routes the caller to the right agent |
|
|
Inbound Call Center Allows you to receive an incoming call from customers |
|
|
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
|
|
Outbound Call Center Allows your agent to make outgoing calls |
|
|
Predictive Dialer Automatically dials to list of phone numbers |
|
|
Progressive Dialer Auto dials and connects agents to calls answered by live persons |
|
|
Queue Management (Calls) Allows you to control call queues and distributes call equally |
|
|
|
||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||
|
|
|||||||||||||||||||||||||
|
|
|
NA
|
|
OpenPhone
8x8
Grasshopper
Vonage Business
Dialpad Talk
|
Twilio Flex
Dialpad Talk
RingCentral Office
OpenPhone
JustCall
|