Nextiva vs CallTrackingMetrics Comparison

Remove All ADD PRODUCT Nextiva CallTrackingMetrics	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Nextiva Call Center Software (2958 Ratings)	Remove CallTrackingMetrics Inbound Call Tracking Software (687 Ratings)
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ADD PRODUCT	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Nextiva Call Center Software (2958 Ratings)	Remove CallTrackingMetrics Inbound Call Tracking Software (687 Ratings)
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Overview

Summary

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. ..show more

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Scottsdale, Arizona / +1 800-799-0600

Severna Park, Maryland / 800-577-1872

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essential (Business communication) $25.95 /User/Month Features Unlimited voice & video calling Voicemail Toll-free numbers Outlook/Google Contacts Integrations Unlimited internet fax Professional (Business Communication) $30.95 /User/Month Features Everything in Essenti al, plus: Unlimited conference calls, 40 participants Unlimited video conferencing Screensharing Auto attendant (multi-level) Mobile and Desktop SMS/MMS Salesforce/HubSpot Integrations Enterprise (Business Communication) $40.95 /User/Month Features Everything in Professional, plus: Unlimited participants on voice & video conferencing Call recording Unlimited video conference recording Voicemail transcription Microsoft Teams/Custom Integrations Single Sign On Core (Contact Centre) Custom Features Blended inbound/outbound Agent desktop plus Geo redundancy Call recording Nextiva Business Phone Service integration Premium (Contact Centre) Custom Features EVERYTHING IN CORE, PLUS: Chat Email SMS Essential quality management (QM) Optimum (Contact Centre) Custom Features EVERYTHING IN PREMIUM, PLUS: Enterprise quality management (QM) Proactive notification Enterprise workforce management (WFM) Ultimate (Contact Centre) Custom Features EVERYTHING IN OPTIMUM, PLUS: Interactions analytics Graphical no-code workflows Entire workflow automation suite View Price Page	Performance $39 /Month Features Call and text tracking and attribution Integrations with Google and Bing Call recording, scoring, and tagging Basic call routing Live phone, email, and chat support Growth $99 /Month Features All from Business, plus: Free unlimited chat licenses for 30 days! Unlimited Sub-accounts Track unlimited web forms with FormReactor® Integrations with Facebook and HubSpot Design custom agency account structures with flexible billing Capture conversation analytics and automate scoring and conversions Enhanced security for HIPAA/GDPR compliance Live chat widget to engage prospects and support customers Connect $299 /Month Features All from Marketing, plus: Free unlimited chat licenses for 30 days! Integrations with Salesforce, Microsoft Dynamics, and Zendesk Smart dialer to automate outbound calls Mobilize remote employees with softphone system Contact center and live agent performance reporting Dedicated onboarding support and account executive Leverage team chat for seamless internal communications and coaching Enterprise Custom Features All from Contact Center, plus: Account strategy and implementation with our Professional Services teams with a phased migration approach Guided phone number porting Partner with our lead engineers to customize the platform to your business rules Personalized training packages to increase product adoption across your organization Dedicated technical support services, with 24/7 coverage and Service-Level Agreements Dedicated account manager View Price Page

Compare Nextiva vs CallTrackingMetrics

Nextiva

CallTrackingMetrics

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES