Home/Contact Center Operations Software/Newfies-Dialer vs NICE inContact CXoneUpdated on: March 28, 2024

Compare Newfies-Dialer vs NICE inContact CXone

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Overview

Summary

Newfies-Dialer can be used by anyone who has a need for mass outbound calling, voice broadcasting, press one dialing or providing outbound IVR. Some of the potential uses for Newfies-Dialer are listed below. The system is loaded up with a list of telephone numbers that can be dialled sequentially at very high rates of calling depending on carrier capacity and hardware, potentially delivering many millions of calls per day. ..show more

Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Spain / +44 20 8068 2675

Sandy, Utah / +1 800.826.8028

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

100 Concurrent Calls Plan
$399 /Month

Plan Features

  • Up to 50 000 Calls & SMS per day
  • Up to 10 Agents
  • Up to 5 Sub-Users
  • Voicemail Detection
  • Upgrade/Email Support
  • Voip/SMS Billing
  • Inbound Calling
250 Concurrent Calls Plan
$599 /Month

Plan Features

  • Up to 125 000 Calls & SMS per day
  • Up to 25 Agents
  • Up to 10 Sub-Users
  • Voicemail Detection
  • Upgrade/Email Support
  • Voip/SMS Billing
  • Inbound Calling
  • Domain / White Labelling
500 Concurrent Calls Plan
$999 /Month

Plan Features

  • Up to 250 000 Calls & SMS per day
  • Up to 50 Agents
  • Up to 20 Sub-Users
  • Voicemail Detection
  • Upgrade/Email Support
  • Voip/SMS Billing
  • Inbound Calling
  • Domain / White Labelling
  • Developer APIs
1000 Concurrent Calls Plan
$1799 /Month

Plan Features

  • Up to 500 000 Calls & SMS per day
  • Up to 100 Agents
  • Up to 20 Sub-Users
  • Voicemail Detection
  • Upgrade/Email Support
  • Voip/SMS Billing
  • Inbound Calling
  • Domain / White Labelling
  • Developer APIs
View Price Page
NICE inContact CXone
Custom

Features

  • Automatic Contact Distributor
  • Interactive Voice Response
  • Interaction Channels
  • Proactive Outbound
  • My Agent eXperience - MAX
  • Workforce Intelligence
  • Partner AI Chatbots
  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management
  • Omnichannel Analytics
  • Security & Reliability
  • CRM Integrations
  • UCaaS Integrations
  • Developer Ecosystem
  • RESTful APIs
  • Voice as a Service
  • Reporting
View Price Page

SCREENSHOTS

Newfies-Dialer Screenshots
View 4 screenshot(s)
NICE inContact CXone Screenshots

INTEGRATIONS

    NA
  • Salesforce

ALTERNATIVES

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Top alternatives to NICE inContact CXone

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