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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

New Relic APM logo
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description New Relic is a popular application management software that was established by Lew Cirne in 2008. In the last few years, New Relic has spread across the globe and is currently an integral tool for all IT industries and business executives. This software lets users monitor apps and address critical issues before they affect end-users. It supports languages like Python, Java, PHP, and NET. New Relic offers its services in several places across the globe. So suppose a site is working in Sydney but users want to find out if it is available in Tokyo as well, they can do so in a few seconds using the simple and free ping checks which gives detailed information about the availability of the site in a particular country. Users can send calls to APIs and confirm that each output and system response is successfully returned from multiple locations across the world. On noticing any errors in the software, users can take actual screenshots of the errors and send it to the creators of New Relic. Read more Instana is an enterprise observability platform, developed to reduce the burden of application monitoring and manual observability of your Dev+Ops teams. With Instana's completely automated application observability, you'll be able to make sense of your disorganized cloud-native settings, providing the context you need to take intelligent decisions and maintain optimal application performance. Using Instana, you can monitor, trace, and profile all of your applications and services automatically. It gives you a complete picture of the application and its infrastructure along with undertaking intelligent steps to reduce troubleshooting and improve performance. To assist and improve application performance, you can fully automate application performance management with Instana. Users can predict issues and automate remediation using AI-assisted troubleshooting with Instana. With no human configuration, it automates discovery, mapping, and configuration along with profiling every process, tracing every request, and monitoring every service. It automatically captures and isolates browser faults, including JavaScript errors and combines web page data at the granular level with end-to-end services and infrastructure to improve the overall efficiency. Additionally, the platform easily supports all virtual, physical, and serverless operations and services. Read more
Pricing Options
  • Free Trial Available
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    97%
  • Momentum
    64%
  • Popularity
    93%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    85%
  • Momentum
    63%
  • Popularity
    77%

Features

Total Features
12 Features
6 Features
Common Features for All
    API Monitoring Checks if your APIs are available and are performing as expected.
    Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.
    Application Performance Metrics Measure the activities, behavior, and performance of a website or application
    Dashboard A digital insight of reports and other workings on a single screen
    Event Logs Records important hardware and software events & responses in a unified and systematic manner.
    Event-based Notification Sends a user notification on the occurrence of a strategically defined event
    Mobile User Monitoring Checks whether the application is mobile responsive or optimized for mobile versions.
    Page Speed Monitoring Identifies the page load time from different locations on a timely basis.
    Real-user Monitoring Captures each session of real-user on website or application.
    Synthetic Transaction Monitoring To analyze the end-user level transaction process for optimal performance.
    Uptime Reporting Sends a report of uptime, downtime and response time of a webpage accessed from multiple locations
    Web Defacement Monitoring Reports any change in HTML elements like Text, Script, Image, Anchor, Iframe, and Links.
  • + 9 More - Show Less
    • API Monitoring Checks if your APIs are available and are performing as expected.
      Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.
      Application Performance Metrics Measure the activities, behavior, and performance of a website or application
      Dashboard A digital insight of reports and other workings on a single screen
      Event Logs Records important hardware and software events & responses in a unified and systematic manner.
      Event-based Notification Sends a user notification on the occurrence of a strategically defined event
      Mobile User Monitoring Checks whether the application is mobile responsive or optimized for mobile versions.
      Page Speed Monitoring Identifies the page load time from different locations on a timely basis.
      Real-user Monitoring Captures each session of real-user on website or application.
      Synthetic Transaction Monitoring To analyze the end-user level transaction process for optimal performance.
      Uptime Reporting Sends a report of uptime, downtime and response time of a webpage accessed from multiple locations
      Web Defacement Monitoring Reports any change in HTML elements like Text, Script, Image, Anchor, Iframe, and Links.
  • + 3 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.1/5 1,016 user ratings
    4.6/5 93 user ratings
    Rating Distribution
    • Excellent

      33.2%
    • Very Good

      52.4%
    • Average

      10.7%
    • Poor

      1.9%
    • Terrible

      1.9%
    • Excellent

      65.6%
    • Very Good

      32.3%
    • Average

      1.1%
    • Poor

      1.1%
    • Terrible

      0%
    User Sentiments

      Detailed Performance Insights, Comprehensive Performance Monitoring, User-Friendly Interface, Effective Alerting System

      Mobile App Performance Issues, High Pricing, Complex User Interface, Lack of Log Access

      Ease of Use, Microservice Monitoring, Detailed Performance Insights, Extensive Integrations

      Steep Learning Curve, Limited .NET Support, Occasional Support Delays, Instability After Updates

    Review Summary

    Overall, users find the platform comprehensive and easy to use, praising its intuitive interface, customizable dashboards, and extensive monitoring capabilities. They appreciate the real-time data and alerting system, which helps them quickly identify and resolve issues. However, some users express concerns about the potential complexity for non-technical users and the occasional glitches or bugs they encounter. Additionally, a few users find the pricing to be on the higher side, especially for smaller teams or organizations.

    Instana's customer reviews reveal both strengths and weaknesses. Praises are directed towards its user-friendly interface, comprehensive features, and helpful customer support. The platform is lauded for its efficient installation and configuration processes, enabling quick integration into existing systems. However, some users have encountered challenges with the product's complexity, reporting occasional bugs and performance issues that require attention. Additionally, the pricing structure has been a concern for some, citing it as a potential barrier for wider adoption.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Free Trial Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Essentials Others

    Pro Others

    Instana Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots New Relic APM screenshot
    + 7 More
    Monitoring Python with Instana
    + 2 More
    Videos Video Thumbnail Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: San Francisco, CA Located in: Chicago, Illinois Founded in: 2015
    Contact Details

    (650) 777-7600

    https://newrelic.com/products/application-monitoring

    +1 415-340-2777

    https://www.instana.com/

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