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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogMeIn Pro logo
Remote Access Software

4.4 300 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GoTo Resolve logo

GoTo Resolve

Remote Access Software

4.5 493 user ratings

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Overview

Description Netop creates the most comprehensive, trusted and secure remote access solutions available. Netop Remote Control exceeds compliance requirements from PCI DSS, GDPR, HIPAA, and others. Don’t settle for less than the best defense against cyber threats and bad actors. You owe it to yourself, and your customers. Netop Remote Control's advanced security features are designed to exceed the most stringent security standards but can be customized to meet the needs of any business. Read more LogMeIn Pro is a comprehensive and secure remote access tool that helps businesses streamline remote work, learning and customer engagement rates in real-time. The tool simplifies the overall monitoring process by allowing files to be stored, shared and quickly accessed across all devices. It can also keep track of the most used applications, websites and clouds. Moreover, the remote control feature present within the same, enables admins to obtain access to multiple desktop computers quickly and lets them view, access and work on the particulars at the same time. It supports unlimited user access, giving ample scope for instant collaboration and teamwork. LogMeIn Pro grants complimentary access to LastPass, providing a secure password vault for its users. With a vast 1TB file storage, it can store bulky files while making them easily shareable. Also, users can print documents from a remote device with the remote printing feature. Finally, to protect devices from cyber threats, viruses and sophisticated online malware, LogMeIn antivirus powered by Bitdefender, takes care of the overall network security. Read more GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more
Pricing Options
  • Free Trial Available
  • Netop Remote Control Offers Custom plan.
  • Free Trial Available
  • Starts at $30.0.
  • Free Trial Available
  • Starts at $39.0.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    67%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    80%
  • Momentum
    64%
  • Popularity
    83%

Features

Total Features
7 Features
3 Features
7 Features
Common Features for All
    Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 4 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.4/5 13 user ratings
    4.4/5 300 user ratings
    4.5/5 493 user ratings
    Ratings Distribution
    • Excellent

      64.7%
    • Very Good

      23.5%
    • Average

      5.9%
    • Poor

      0%
    • Terrible

      5.9%
    • Excellent

      52.7%
    • Very Good

      33.7%
    • Average

      11%
    • Poor

      1%
    • Terrible

      1.7%
    • Excellent

      58.2%
    • Very Good

      35.3%
    • Average

      5.3%
    • Poor

      0.4%
    • Terrible

      0.8%
    Review Summary
    Not Available

    LogMeIn Central Pro, a remote desktop software, receives positive feedback for its user-friendly interface, ease of setup, and reliable performance. Users appreciate its ability to access and control computers remotely, with features like screen sharing, file transfer, and remote printing. The software is considered a valuable tool for IT professionals, small businesses, and remote workers. However, some users have reported occasional connectivity issues or minor glitches, suggesting room for improvement in stability and troubleshooting support.

    Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries.

      Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Netop Remote Control Offers Custom plan.
    • Free Trial Available
    • Starts at $30.0.
    • Free Trial Available
    • Starts at $39.0.
    Pricing Plans
    Monthly Plans Annual Plans

    Subscription Others

    Perpetual License Custom

    INDIVIDUALS $30.00 $30.00 per month

    POWER USERS $70.00 $70.00 per month

    SMALL BUSINESSES $129.00 $129.00 per month

    Service Desk $39.00 $49.00 per month

    GoToAssist $55.00 $69.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshots
    + 4 More
    Remote Control Not Available
    Videos
    + 3 More
    Video Thumbnail
    + 2 More
    Video Thumbnail
    + 3 More

    Vendor information

    Company Details Located in: Birkerod, Denmark Located in: Boston, Massachusetts Located in: Boston, Massachusetts
    Contact Details

    +45 8987 4424

    https://www.netop.com/remotesupport.htm

    Not available

    https://www.logmein.com/pro

    1 855 263 2838

    https://www.goto.com/it-management/resolve

    Social Media Handles

    Not available

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